Managing Your Account - Cable - Page 77

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Sorry, there was a problem registering that password. Please choose a different one

I’m having this issue. I tried the laptop, app and then cleared all the browsers and tried again.can you please help

How to get a refund

I've left Virgin Media (poor service and value). I gave them 30 days notice in January, which ended my service on the 29th February, but they billed me a full month to the 7th March. They have now billed me a full month for the period 8th March to th...

Virgin Media Breached my Contract making nothing but promises and lies

Never join Virgin Media, be warned!!Back in March I terminated giving one months notice before the end of my contract because I didn't think it was worth paying £47.70 just for broadband, but on the 1st April customer relations phoned me and offered ...

Re: Cancelling my contract and starting a payment plan

I have just had the same issue there the now.I'm not on a tariff and my boxes are now classed as 'retired' they are that old yet I'm paying £69.65 per month for them and on a basic package for broadband etc aswell. Due to cost being so high now I'm a...

Can't logon to my Account

I can't logon to my Virgin Media Account from my Laptop - tried using Edge and Firefox browsers, cleared cache etc., and all I get is spinning!!!

Virgin media won't take my call until I pay my bill but I have a query about my bill

My contract comes to an end on 11th November and I am trying to call Virgin to either get a better deal or cancel. The problem is, because I have an outstanding amount (even though I have until the 7th to make the payment) all I keep getting is an a...

New Contract Woes

I signed up for a new contract online a few weeks ago and it was never made active. I had an email confirmation. I asked customer services and they said it would go live 15 days after I had signed up for the contract it is now well over 15 days.Today...

Can i give more than 30 days termination notice prior to my contract ending

Can I give more than 30 days termination notice prior to end date of contract

No support from Customer services

Had this issue since two days after I accepted the contract. The speed I paid for was the 300+, all I got was ~50 -60. After numerous chats and calls to and fro ove thte last18 months. I complained to the ombudsman who found it favour of VM. The issu...

Resolved! VAT invoices

HiIs anyone able to tell me how to change my billing to allow VAT receipt downloads?Contacted CS several times but still not showing.Thank you.

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