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Re contract price query

Hi allMy contract was due to end March 2025, I received an email from VM offering a new 18 month contract and to re contract early for an exclusive online price.  I understood the offer as, I continue to pay my current price until the end of my origi...

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Emilywho by Joining in
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Resolved! Contact Options

Virginmedia do not have an email address that can be used to make contact.  The QR code does not function either.  However, my last phone contact was a good experience and resolved the confusion on the amounts that are due.  Nevertheless phoning can ...

John-MW by Joining in
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Cancelling TNT Sport

Hi,Having a bit of a nightmare trying to get a good deal as I am about to be out of contract and current discounts are ending.I am being offered (online) to renew what I have for £107 (£136 if I do nothing, currently paying £101). This contains TNT S...

Renewal without Homework discount

Hi, I spend over 5 hrs yesterday to Renew my contract to be the same as my old one was but had to pay more. Had Homework discount on the previous one ( to be expire by 30th November 2030) but VM did not add this on    the new one. It this right? I'm ...

Mustbe9 by Joining in
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Cancelling broadband

I recently got evicted from my house and everytime I ring to cancel my broadband, I get told that I have to pay a cancellation fee of £139.11. It's not our fault that we got kicked out and we have now been moved into temporary accomodation. I can't u...

VAT Invoices

Why are VM so unhelpful about getting VAT invoices? The website is unhelpful.  I have been trying to get VAT invoices backdated to July 2024 and going forward - I was promised a VAT invoice for October, but nothing of course ...? It is one issue on w...

PN-BT9 by Joining in
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Disney +

Hia all. I'm trying to get my service upgraded to have Disney+. I have done this via the chat system and they said they have put it on for me. But not received the activation email they said I need. Asked them 3 times today but nothing. Even doubled ...

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