Community FAQ
Managing Your Account - Cable
Please remember to keep your personal information private
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 22410 Views
  • 38 replies
  • 7 kudos

Package Downgrade Impossible

My current package is increasing from next month.  However,  I'm told i can not downgrade  nor can I cancel without paying £600+ because my current package doesn't end till 2025. There is nothing anyone can do and I would be told the same by a manage...

Niki66 by • Joining in
  • 160 Views
  • 2 replies
  • 0 kudos

Issue with email change.

My contract is up in April so its important I can get this fixed.I recently lost access to the email address I originally signed up to Virgin Media with. I have attempted to send a change of details form and received a positive response saying they h...

Unable to access my virgin media account

I've not been able to access my account, I've had nothing but problems since my order on 25/01/24.  I registered for an account prior to installation as advised on my new contract info, I was unable to verify my email, contacted Virgin several times,...

Hooper01 by • Joining in
  • 136 Views
  • 1 replies
  • 0 kudos

Unable to turn off paper billing

I’m being charged £1.50 a month for paper bills which I do not want.Ive tried calling Virgin media to turn this off and am told it’s not something that can be done by the agent, and that I have to do it.however the my Virgin media portal does not mat...

Jr10 by • Tuning in
  • 114 Views
  • 1 replies
  • 0 kudos

Cancelled broadband, but still being charged.

I cancelled my Virgin media broadband last month by registered letter to their address Sunderland SR43 4AA, giving 30 days notice. But Virgin will not accept that I have left and are still trying to charge me.I made a complaint and got an incoherent ...

TT000 by • Tuning in
  • 144 Views
  • 1 replies
  • 0 kudos

e-billing

as a customer of 20+years I am suddenly being charged for unwanted paper bills.  I have been on e-billing for as long as I can remember.  There seems no way of signing up to e-billing (again), searching these forums there didn't seem to be any answer...

Resolved! Virgin are making it impossible to cancel!

Due to obscene price increases, I've been desperately trying to cancel my account via your phone lines. Despite endless hours lost yesterday and today being passed from pillar to post and having to listen to VM's horrendous background 'music' - all i...

Julia333 by • Tuning in
  • 16997 Views
  • 62 replies
  • 21 kudos
Top