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Resolved! How to follow up with a complaint

HI,Does anybody know how to follow up with a complaint. They have just got back to me regarding a complaint on the price of a contract i just renewed. The email says to get in touch with live chat if i need anything else which doesn't seem right. Do ...

Polite plea to the Forum Team

Like many who have posted on here, and presumably many more Virgin Media customers who haven't, I have been receiving emails over the last few months from Virgin Media with links to "renewal offers" which just lead to the "Oops, Something Went Wrong"...

ABrowne by Dialled in
  • 6 replies
  • 1 kudos

No o2 sim received

I have recently upgraded my graded my package with o2 sim included, but have to yet received my sim. The bill is due to paid soon but im paying for a sim I dont have. 

RMsWife by Joining in
  • 0 replies
  • 0 kudos

Renewal Price

Hi,Just looking for a sense of expected best prices for a contract renewal? I'm looking at M350, with basic TV and landline.My original contract was incorrectly setup, where i was charged for £71 a month with a £38 credit, to correctly give me a £33 ...

New contract applied when I moved

I took out an 18 month contract in March 2022. When I moved home in Feb 2023 I contacted Virgin to take the contract, which was due to end in Sept 2023, with me. At the time the Virgin person on WhatsApp customer service confirmed my existing contrac...

Resolved! email from VMO2ADR @

I received an email fromVMO2ADR@libertyglobal.comThe subject title was a series of letters and numbers.I was immediately suspicions and deleted it unopened as I am assuming it is not from Virgin Media.Has anyone else received an email from this addre...