Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Why is it so hard to terminate?

I have made 4 calls since 4:30pm today. Got through to level 1 contract each time. Each time after explaining I had been through to level 2 but got cut off still had to go through the rigmarole of why. Then they "try" to give me a new deal that I rej...

Appalling customer service

The level of customer service is dreadful. After holding on to customer services for nearly half an hour I finally got to speak to someone, he then put me on hold again while he got more information to see if they could match the Sky offer. Then the ...

No Confirmation Email

Hi,I signed up for virgin media last week and I received an order summary email saying my kit would be delivered last friday but I haven't got the kit and I have received no further confirmation or delivery emails. I also can't get through on the pho...

jpaine by Joining in
  • 1 replies
  • 0 kudos

Verification email

I cannot access my account as I cannot verify my email- the link clearly does not work. I have clicked  to resend tens of times and it does not materialise. It’s not in my junk folder either. Please advise and resolve the issue-without fobbing me off...

Resolved! Opps something wrong

I havent been able to access my account online or via the app. I have used various Internet browsers and it still doesn't work. I get 'oops somethings gone wrong our end' message every time. And the app just has a message 'we'll have you setup within...

Screenshot_20220926-105354_Samsung Internet.jpg Screenshot_20220926-105329_My Virgin Media.jpg
Ker980 by Joining in
  • 2 replies
  • 0 kudos

Expired Refund Cheque

Hello, I have recently found a cheque for a refund from my last contract with you, but this cheque has since expired. - How can I go about getting a new cheque for this from you?thanks,

oportch by Just joined
  • 1 replies
  • 0 kudos

Installation Reshedule

I received a phone call from a Manchester VM call centre on Sunday morning 10am 25 September 2022, to reschedule my broadband installation set for 3 October 2022. I agreed for it to be brought forward to 10am from 13:00 on 3 October 2022. So I was su...

leanburn by Joining in
  • 3 replies
  • 0 kudos