Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I have made 4 calls since 4:30pm today. Got through to level 1 contract each time. Each time after explaining I had been through to level 2 but got cut off still had to go through the rigmarole of why. Then they "try" to give me a new deal that I rej...
I would like to respectfully request that you updated your pinned post about Netflix in this forum as it’s factually incorrect. Your last update was in May 2022.Myself and countless other consumers registered on this forum continue to have issues.
This is taking all of my energy to write but I am running out of options and just hoping that someone on this team has some humanity and will take pity on my plight and actually help me.A VERY shortened version of events.- Contacted VM in May about e...
The level of customer service is dreadful. After holding on to customer services for nearly half an hour I finally got to speak to someone, he then put me on hold again while he got more information to see if they could match the Sky offer. Then the ...
Hi,I signed up for virgin media last week and I received an order summary email saying my kit would be delivered last friday but I haven't got the kit and I have received no further confirmation or delivery emails. I also can't get through on the pho...
I cannot access my account as I cannot verify my email- the link clearly does not work. I have clicked to resend tens of times and it does not materialise. It’s not in my junk folder either. Please advise and resolve the issue-without fobbing me off...
I havent been able to access my account online or via the app. I have used various Internet browsers and it still doesn't work. I get 'oops somethings gone wrong our end' message every time. And the app just has a message 'we'll have you setup within...
Hello, I have recently found a cheque for a refund from my last contract with you, but this cheque has since expired. - How can I go about getting a new cheque for this from you?thanks,
Hi, I’ve got a new number and would like to change it on the app.can anyone help?
I received a phone call from a Manchester VM call centre on Sunday morning 10am 25 September 2022, to reschedule my broadband installation set for 3 October 2022. I agreed for it to be brought forward to 10am from 13:00 on 3 October 2022. So I was su...
