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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 19371 Views
  • 27 replies
  • 7 kudos

Email Sign Up Problem

I have a active plan right now and need help. After I received my kit, I went to sign up for a account so I can pay bills for the plan, etc. It asked me if I wanted to change my email to a different one, so I did change it to a different one.I inputt...

alanb101 by • Joining in
  • 319 Views
  • 1 replies
  • 0 kudos

Resolved! Cooling off period

Does the 14 day cooling off period include existing customers who have renewed their contract? Didn't receive the package I was sold, so want to leave Virgin Media or return to my old package.

McKeever by • Joining in
  • 1003 Views
  • 9 replies
  • 0 kudos

DEF01 nightmare

So i joined virgin media in 2012, the year passed and i then renewed this year a few months ago so its my second year with them, i keep trying to log into my account to view and pay bills etc... anyway i was having that many issues i rang technical a...

Resolved! Overcharged and Ignored

I'd like to join others in a civil suit against Virgin -  I have finally ended up with a monthly charge which is half what I had to pay for years. I asked and queried for years and made no headway.  I wrote a complaint online in April 2022- not even ...

Sheel13 by • Joining in
  • 417 Views
  • 2 replies
  • 0 kudos

Unable to set up Netflix account

So I foolishly accepted an update to the 360 package and as part of that Netflix is included.  My online account shows the button to activate Netflix under the entertainment packages section, however every time I click on it all I get back is 'Sorry,...

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