Recent DiscussionsEngineer visit Yesterday (8 May) there were some intermittent services reported in our area and yes the Wifi did keep dropping, the system showed both Broadband and TV were affected. I was asked to book an enginee...No access to account settings Hi. I can't access account settings and haven't been able to for around 3 days nows. The page won't load and the virgin media icon keeps going around. As a result I can't access parental settings. An...Cold call to renew Hi folks I just received a phone call from 0800 052 8675 person saying that he was from Virgin Media and wanted to offer a new contract! I explained that I was somewhat sceptical about this cal...What happens to contract IF account holder goes into care, or dies I'm the account holder third party contact. The account holder is 85. I've arranged for the installation of broadband and TV for next week. 18 months. The reason I got him virgin was that the agent ...Loyalty We have been with virgin media since the Telewest days in fact the chap on the retention team told me 29yrs our contract is ending soon but they couldn't find us a better deal we are pensioners every...Billing Issue – Incorrect Charges After Upgrade to 1G Speed I recently accepted an offer to upgrade to 1G broadband speed for £33 per month. However, when I received my first bill, I was charged £72 for the package, and my current bill is showing £108. This i...Hub 3 Constant Red Light My hub 3 has had a constant red light for the last couple of months. I have tried rebooting and the ‘paper clip’ trick. The hub is several years old and feels warm. My internet keeps dropping out as ...Removing Sky Sports Add On i called to remove Sky Sports. I was told my monthly cost would reduce to £53. Why am I only getting £12.63 off if I remove Sky Sports and Sky Sports HD. They are Addons. Can't change my memorable word HELLO, I'm HAVING TROUBLE CHANGING MY MEMORABLE WORD WHEN I CLICK ON EDIT, IT ASKING ME TO CHANGE MY E-MAIL ADDRESS. I PUT IN E-MAIL ADDRESS AND IT COMES UP WITH YOU CHANGED YOUR E-MAIL ADDRESS A WH...Contacting Virgin Media Why do you have to tell the Virgin computer you are dead before you can speak to a human about any issue? *Use the app, thank you ... goodbye" Goodbye Virgin. The customer support system is appal...
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