Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22 replies
  • 7 kudos

renewed contract

This what I have renewed, basically the same but added extra box and Netflix stand is included T Maxit TV T Virgin TV V6 Box, powered by TiVoT Netflix Standard T Additional TV BoxO Sky Sports and Cinema CollectionBut when I tried to set up Netflix St...

Lied to by customer service and overcharged

Hello, My package offer was ending this month at 17th of October and I had called to let them know that when my offer ends I would like to end the package or move to a different one however the lady kept telling me to call just before and I had asked...

Jalal1 by Joining in
  • 5 replies
  • 0 kudos

Resolved! Missold by field sales agent

HiVM recently cabled the area and a field sales agent visited. I had been on Sky's £39 per month package which included Netflix basic, and the field sales agent agreed to include Netflix in the bigger bundle which I signed up for.I called before the ...

Overdue bill

Why when my bill is produced around the 15th of the month, it ALWAYS  says overdue on the app when the bill says due on or before 2nd of the following month. 

Resolved! Misinformation on bills

Over the course of the last 4 months, I reduced my package because I simply couldn't afford the increase. On my initial call I was told that doing this, there would be "a credit applied to the account" and when I asked if there would be anything extr...

Charges twice

HiI was given my first virgin media bill through, I paid it straight away on 23rd September and then it was taken out again on 12th October. The first bill is higher than my normal package but it has been taken out twice how do I go about getting a r...

Phoebs by Joining in
  • 3 replies
  • 0 kudos

How do you cancel broadband?!?!?!

Can anybody help? I'm so annoyed with Virgin at the moment.   We're out of contract and moved to an area where virgin doesn't provide a service; we sent a cancellation letter 3 months ago, giving them over 30 days' notice and then cancelled my direct...

Resolved! DEF01 error code

I have been trying to register and login for myvirgin media but I keep getting this error code: I have tried to register, the forgotten password option, the app, as suggested on here on many other pages. Nothing is working.