Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsRecently joined Virgin, my account says your first bill will be ready on the 19th, nothing yet? Had no email about it and like I said my account says 'bill not ready come back later' but it also says first bill will be ready by 19th December... is it normal for it to be delayed? Thanks! New Contract got agreed but I was only looking at the page Can someone help me? I was looking at the page last week and I turned out on Monday I got an email with ore contract details. But I don’t want a new contract. What can I do? Do I need to phone Virgin...Cannot reset password I can’t change my password nor have a passkey. Rang Virgin they said they would put a ticket into the IT desk and would take 2-5 business days. Not heard anything and still can’t reset. Don’t have a ...Account not found when trying to log in I enter my details into the My Virgin Media app as they appear on my bill when trying to log in, and it tells me that this account does not exist. After looking on these forums its obvious that this ...Paid first bill twice I received a message confirming our first bill. I paid this manually and then set up a direct debit. Today payment was taken from another of my bank accounts for the very same bill. I suspect I provi...I can't access my 'Online Security' on the 'Account Settings' page I need to access my online security settings however I just keep getting the same error message. "Oops, looks like something's gone wrong on our side. Please try again" I have tried on multiple web...I only want to keep broadband! Can any body point me in the right direction as the best way to downgrade my contract to broadband only, my contract will be ending on 08/02/2026 so I should be able to leave penalty free shortly. Hub 3 Red power light HI, a few days ago my power light turned red, i have done a reset and turned it off for a while and then on again but the light is still red. Please can you assist? Thank you £50 voucher??? I signed up using your student deal and supposed to receive a £50 just eat voucher?? Services have been active since the start of October and i haven’t received anything??? My partner was previously...Requesting VM colleague to make contact - Contract Renewal Issue I posted yesterday that my online contract renewal (confirmed 3 December) had not yet been processed and was not showing on my account. A VM representative responded and stated they had PM'd me. ...
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