Managing Your Account - Cable - Page 597

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Bill increased 30% and need to pay cancenation fee?

HelloI just received my new boardband bill last week, which increased my price from £24 to £31, 30% increment.I tried to contact the whatsapp team, asking for any package changing but they even offer me a higher price £35 per month. I hope I can leav...

Resolved! Account number and area reference missing

I received my pre-contract documents email but on the CIS document, the account number and area reference number are missing. Please send me a message as soon as possible.

Auto Compensation Scheme

Soooo .. after being a customer of Virgin Media for 17 years .. (was with them back in the Eurobell/Telewest days too) I have now cancelled my services and switched to a new supplier. I can honestly say that I had never had a bad experience with VM ...

Virginmedia payment has gone missing

Right where do i start? On the 3rd of may at 11.53am i paid my virginmedia bill using the the quickpay via "my virginmedia app", never had any issues paying this way before so during the payment process i was hit with an error screen "We are sorry bu...

Unable to activate my Virgin Media Account with ntlworld.com email

I’m trying to register for a My Virgin media account, when I registered for my own broadband service for my new house, I used my @ntlworld email to sign up which was set up on my dad’s account when the family first got broadband over 20 years ago.Whe...

Left virgin media a year back but no refund

Hi, I changed my house last year. As my new location did not have Virgin media broadband connection in that area, although I cancelled my contract within minimum period, I was notified that the early cancellation charges will be refunded, It has been...

Resolved! Delayed installation

I recently joined VM and chose my installation date to be 23rd Jan. This date got pushed back twice, by VM, It ended up finally being installed on 22nd March. I received an email saying that my account would be credited £5.25 for each day it was dela...

Resolved! Medallia Feedback Issue

HiI had a technician out today to help in sorting an issue with the broadband (we lost all connectivity yesterday) - James came out and did a superb job of looking into the potential issues and getting it sorted quickly and professionally, and even e...

Hi i am looking for some advice, virgin took £51 from my bank and i don't know why, they said it they did

Virgin took £51 from my bank but I don't know why they said it wasn't them but they would investigate and get back to me within 48 hrs which was Tuesday but they haven't got back to me so should I now stop any further payments and report a fraud . I ...

Cannot access my virgin media app as wrong email

When creating viegin media account made a typo on email and added .comi at end instead of .com now I cannot verify my email to use app, is there a way for this to be adjusted please

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