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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21287 Views
  • 30 replies
  • 7 kudos

New contract issue

I’ve just renewed my contract to avoid paying the increased costs - but the contract I have received shows that the pods I was given free of charge due to poor wifi connectivity will be chargeable from May 2024, before the contract ends in September....

PVJ by Tuning in
  • 532 Views
  • 5 replies
  • 0 kudos

Trouble with lying customer service

Hi,I am having some real issues with being lied to and solving my problems at Virgin and want to know the best way to navigate it. I initially had an issue where I joined Virgin and my Stream box was never delivered. Initially it just seemed like inc...

Sad to be going, thanks for the memories

On Sunday I will leave VM who I will of been with for over 20+ years.TBH, I don't really want to go, but these price rises and the uncertainty around when my price rise was happening and how much it will be and then along with a billing issue that ke...

robolots by Dialled in
  • 349 Views
  • 2 replies
  • 0 kudos

Forgot Memorable word.

Need to reset my Memorable word asap as I’m trying to contact Customer Service to help with an issue and I can’t get further without the Word, I used the Connect App to pause a connection of which I can’t resume you see and reset the Hub to no avail,...

MrK3ra by Joining in
  • 771 Views
  • 2 replies
  • 0 kudos

Resolved! Price increase of over 25%!

I’m on the very basic package and received a letter that stated they were increasing my payments to over 25%. I called and spoke to the call centre and was told that they will review it and to bring the price down I should add “Homework” I was happy ...

VAT Invoice

Good morning, I have been trying (unsuccessfully) for the past 4 weeks to get a VAT invoice. I've been receiving these for years and then on Dec 22, they stopped.My husband has phoned customer service 4 times and in each instance, they keep sending E...