Today our bill has increased by 200% and I'm unable to get through to your team to understand why, as I don't know which email is on the account or the account number itself. I have not accepted or received any new terms in the post and would like to...
Our 18 month term ended and we got a large bill in August.So I called up and agreed a new contract. I have the email from virgin on 5th sept with the changes saying a new monthly cost of £69. We received a new remote and updated the box to virgin 360...
Good morning,there was a complete outage of internet service last week in Canary Wharf area. We reported the issue via our Virgin profile online on Tuesday, August 22. Service finally restored on Saturday August 26. There was a notice that compensat...
I've tried to upgrade my package from Volt M500 to Gig1 via the "offers and upgrades" section of My Virgin Media and have completed the order and received confirmation and a contract via email.However, 10 days have passed and it's not showing in my o...
EVERY time I try to log into My Virgin media or Mobile my password is never recognised...
Just got my latest bill and is incorrect who do I contact as it took 3 weeks ringing every day last time and your people refusing to give me my information only getting somewhere when threatening to go to ombudsman after massive cost in time and mone...
Hi Alex_RM, I have exactly the same problem. When I log in I just get detail of my old account and not the new account. Try to register with new email but it doesn’t allow me. Can you help please? Thanks
I have been a Virgin Media customer for 6 years and on 08Aug 2023 was offered and I accepted a new 18m Ultimate Volt Package. I received both the Pre Contract email plus a subsequent Service Change Receipt. I also spoke three times to Retentions who ...
Hello I recently just ordered myself a broadband bundle I got all my emails in regards to my order however I never got my "welcome" email that contains my customer service number and area code to log into verhin media services to see my bills etc, is...
@goslowhas made some excellent points regarding the compensation & credit schemes, but you have posted this in the general chatter forum which is fine - but not often frequented by staff. I'll move this to the account section so as the staff may pick...
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