Managing Your Account - Cable - Page 592

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Any advice pleeease, I have been on live chat since 10.47am, it is now 16.12 and I'm still waiting

Any advice pleeease, I have been on live chat since 10.47am, it is now 16.12 and I'm still waiting for a conclusion to my query

I need help to cancel a service been trying since 4 July 2022

Can someone please help me get my services canceled? I have been trying since 4th of July to cancel broadband and was told it was canceled but they made an error and just put my account under restrictions and I have received bills ever since. I hav...

Why does VM not respect their customers?

Long story short. I had a lot of problems with VM broadband during the pandemic and had to use my mobile phone to give lectures remotely for my university students. I did contact VM multiple times about this and was told is that they indeed have issu...

No Account number- help?

Afternoon, Signed up yesterday for broadband and box received today. As i signed up online I never got an account number and have not yet had a bill. Can any staff help me find where my account number may be?

Ng14 5ey area code needed

Please can you help me find out what the area code for NG14 5EY

Resolved! Moving Home but no Virgin Media Service at new address

HiCan anyone tell me if there is a disconnection fee or early termination fee if moving to a new home that has no Virgin Media Service?I have used VM broadband postcode check and unfortunately Virgin Media is not available at my new address.Thanks fo...

Resolved! Upgrade to M500

Ordered an upgrade from M200 to M500 fibre broadband and received an email saying that estimated activation would be 27th October. Since then have not heard anything else. My account details still show M200 and next month's bill isn't showing the new...

£100 Amazon Voucher

How long does it take for the free £100 Amazon voucher to be sent through

Renewal of Virgin media contract

Hi I would like some support with my Virgin media contract. I am currently on a 12 month contract with a promotional discount of £12.14 a month. My contract ends on the 27th Oct 2022 and would like to extend or rearrange an updated contract.

Mis-sold a package by virgin media

I have been mid-sold a package by virgin media no one will help they offer me a package to keep me with virgin media, then offer me £150 to change my mobile contract to 02 now they are saying they don’t know anything about the offer I won’t be gettin...

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