Cannot update mobile contact details
Hello I am unable to update my mobile contact details, same issue you had in 2021 and 2022. Oddly my number has also randomly defaulted back to an old number i have not used in years.
Forum Posts
Still have not received my welcome email
Hello, I have not received the welcome email. I need it to set up my online account. Can you please help me get started as soon as possible?
Leaving virgin
Hi I cancelled my broadband and landline with virgin media before the 30th October. Now I'm getting email with my new contract . Can you please stop this . I am not staying . I received the email from the web team,so have they not been contacted abou...
Resolved! No promised "great Black Friday deals"
I wonder if it is just me (and it often is to be fair). On visiting the My Virgin Media web page I get the following exciting splash this morning: but there is no Black Friday deal to be seen (let alone grabbed).Am I doing something wrong? Is VM?
Resolved! I have been duped into a new minimum term
I recently moved house (26/19/23) to another virgin media area and have taken our identical package over with me but seemingly have been forced into a new minimum term without my consent. I need to challenge this as I don’t believe Virgin Media is en...
Renewed contract. TNT now missing but was on contract summary sheet
As per titleI renewed my contract online on the 24th oct. I was led to believe it was a continuation of the same package. The summary sheet that was emailed to me included TNT sports and sky sports. An All Sorted email dated 29th oct has the contract...
upgrade package in my account
We have been with virginmedia for about 3 years now and I have been looking at the Upgrade package Upgrade your package or check out our latest deals for you. link in my account, when I click on the link the package states that my current package is:...
Resolved! Unable to agree a new contract with TNT Sports removed
I phoned 150 thinking of leaving us option this morning because my contract is up on 15th October and I have had my bill showing the end of contract rise. I have been on the Ultimate Volt Bundle with an O2 sim attached. I was given a renewal price an...
Resolved! Bereavement
My wife passed away 2 years ago the account was in her name, I took it over yet I'm still have issues as you system does not recognise me as the account holder. yet it's willing to take payment for the services.I last contacted virgin media around th...
Unable to reset password and access account
Hi, I’m having trouble accessing my account and resetting my password! Whenever I try to use the link to reset my password an error message comes up to say I can’t reset my password right now as I don’t have additional details set up! Please can some...
