Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Why does VM not respect their customers?

Long story short. I had a lot of problems with VM broadband during the pandemic and had to use my mobile phone to give lectures remotely for my university students. I did contact VM multiple times about this and was told is that they indeed have issu...

fikys by Joining in
  • 3 replies
  • 0 kudos

No Account number- help?

Afternoon, Signed up yesterday for broadband and box received today. As i signed up online I never got an account number and have not yet had a bill. Can any staff help me find where my account number may be?

Dave1989 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Upgrade to M500

Ordered an upgrade from M200 to M500 fibre broadband and received an email saying that estimated activation would be 27th October. Since then have not heard anything else. My account details still show M200 and next month's bill isn't showing the new...

Renewal of Virgin media contract

Hi I would like some support with my Virgin media contract. I am currently on a 12 month contract with a promotional discount of £12.14 a  month. My contract ends on the 27th Oct 2022 and would like to extend or rearrange an updated contract. 

Nanaoh by Tuning in
  • 8 replies
  • 0 kudos

Mis-sold a package by virgin media

I have been mid-sold a package by virgin media no one will help they offer me a package to keep me with virgin media, then offer me £150 to change my mobile contract to 02 now they are saying they don’t know anything about the offer I won’t be gettin...