Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 30 replies
  • 7 kudos

Netflix - Again

Hi,So Netflix appeared on my bank statement for 2 months.  Contacted VM and it was sorted as I am a Volt customer.  Now Netflix has emailed me stating that VM are no longer paying my subscription (or something to that effect.)I have looked all over t...

liamtg by Tuning in
  • 7 replies
  • 0 kudos

A query

If I called up 6 weeks prior to contract renewal date to cancel all services and was paying 55 gbp a month, why are virgin media sending a debt of 79.01 gbp to debt collectors? First debt  collection company virgin used admit they listened to call I ...

Sky sports HD ?

Hi. I am charged for HD sports on my package & have been for a long time, should football in HD on sky be as good as it is on BT ? My sky sports is really poor when comparing it to BBC  ITV & BT.

Neal2 by On our wavelength
  • 11 replies
  • 0 kudos

Suspended services

I am consistently being charged for services I do not receive. Contacted exec team who reduced payments significantly and cancelled streaming service I do not receive.Services now suspended, with 'streaming service' suspended!! I have 360 box and 2 m...

Re: verification email not received

I just joined the broadband services and would like to sign up, however I cannot receive the verification email (and also cannot reset my password too). I have tried to resent the verification email but not really work, could anyone please help ? 

aucalvin by Joining in
  • 10 replies
  • 0 kudos

Delayed installation

Hi ,I was wondering if anyone can help with a delayed installation date,I was supposed to be set up in new address on the 20th of January, I am still waiting,keep getting new date and then they email a few days before to say they have to reschedule, ...

Virgin Media Price Increase

HiGot a letter saying my internet is going up by £7.00 a month from 1st May 2023, I currently only pay £20.00 a month, I thought it was going up by 13.8% which is £2.76.Iam under contract with virgin untill 25th April this a mistake or is eve...

StevePF by Tuning in
  • 2 replies
  • 0 kudos

Mates rates

So just a quick question I have a virgin media broadband package m250 I think it’s called also have a sim only out of contract unlimited everything and also have a o2 contract phone unlimited my friend has just started his new job with...

Moving house

I did the virgin chat last night to let them know of my house move. Taking existing services with me, no changes.I’ve received a new contract with a new term of 18 months on it, even though I haven’t changed anything. My term is due to run out in Oct...