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Forum Posts

Wifi box never arrived and no account number

We ordered the wifi contract on 24/09/23 to be delivered on 28/09/23 but it never arrived and no customer service help was received because we weren't provided with an account number in any of the confirmation emails. How do we get an account number ...

Nell7 by Just joined
  • 337 Views
  • 1 replies
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Essential Broadband Billing

Hello can someone help me about the charges im being billed for essential broadband 50mb,which is wrong this has been going on for 9 months. The people on the virgin media whatsapp and chat don't seem to have the basic training to understand somethin...

gordy65 by Joining in
  • 510 Views
  • 6 replies
  • 0 kudos

I can not update my contact mobile number

I have tried numerous times to change the mobile number in my settings to no avail. I repeatedly get the message that it has not saved. I spoke to customer services on 150 who said it was now changed but it isn’t. The old number is still showing on m...

Pegassus by Joining in
  • 293 Views
  • 2 replies
  • 0 kudos

Dear Kath_FI have a similar query, I was told yesterday that online orders take 15 working days (i.e. three weeks) to process, up from the three days I was originally told, and "it'll be done by Tuesday" when I called at the weekend.Please  could you...

No Virgin cancellation confirmation

I cancelled my account with Virgin Media yesterday, but have yet to receive a cancellation confirmation by email. My first call got cut off, and I didn’t receive a call back. On the second call, we concluded the cancellation but there’s no further co...

Rob1387 by Joining in
  • 605 Views
  • 3 replies
  • 0 kudos

Hub recycling

We changed our Hub from a 3.0 to a 5.0 in April. Virgin have finally realised that they didn't ask us to return the old Hub and have invited us to do so now. This requires filling in a form with Account number and Area Code. The form insists that the...

Promotional Offer Not Honoured

Briefly here's my situation.My original 18 month contract *promotional price* was due to end on September 28th & the price increase significantly. I received a new promotional offer via my Virgin media account dashboard (new 18 month contract, £34 mo...

K1407 by Joining in
  • 380 Views
  • 1 replies
  • 0 kudos

No netflix

Before we moved we had Netflix included in our account. We have exactly the same package now but cannot get Netflix. I have been promised an activation code but still have nothing after a month. Can  anyone tell me how to rectify this please

SueC71 by Joining in
  • 366 Views
  • 3 replies
  • 0 kudos
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