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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22 replies
  • 7 kudos

Virgin Media sales calls

I have received several calls from Virgin over the last few days offering an upgrade to my package as my current discounted contract ends in February. I told the sales advisor that i did not want to pay more than I am paying at the moment which was c...

Verification link always expired

Trying to register for My Virgin Media for my new connection, but when I get the email to verify my email address it says it has already expired every time.I've tried using different browsers and different computers and phone.Every email verification...

BEN_1990 by Joining in
  • 4 replies
  • 0 kudos

Cant register online account

we moved address over 6 months ago, and with such we were given a new account. we cannot register an online account for the new address. we are using the same email address (thinking this could be part of the issue), but we still cannot gain access a...

GJ4 by Joining in
  • 7 replies
  • 0 kudos

Resolved! No confirmation of order placed

Hi, Hope you can help?On Friday 4th November I placed an ordered and signed up for broadband and TV package. It was for self installation and it suggested delivery for the 9th November. I added my direct debit details, confirmed the contract document...

Paulos by On our wavelength
  • 3 replies
  • 0 kudos

Can’t sign up for account

I’m trying to sign up for virgin account. I put in my account number and area ref and last name. I have been waiting for an email for 2 days to verify email but haven’t received one. When I try and sign up again, it says there’s already a account set...

Dc8316 by Joining in
  • 0 replies
  • 0 kudos

Resolved! Wasted visit

Hi my engineer is due to arrive Saturday to connect internal, however this will be the third date, the last two were no shows. But i have had three unanounced visits where they poked around the garden then **bleep** off. So my question is should I ga...

Struggling to Contact VM online

my current 18 month deal is ending ( the reminder of my nexrt bill amount was a hoorible shock, eevn though I knew it was coming) so, Time to get in touch for a new deal- that shoudl be easy enough expcept that I looked on a sunday when chat is close...

cybmole by Community elder
  • 4 replies
  • 0 kudos

£100 Amazon voucher with purchase

Hi there,I bought my wifi package in September, when I ordered part of the deal was I would receive a £100 Amazon order shortly after my package was underway. However I haven’t heard anything since then? How do I access my Amazon voucher? thanks,char...

Broadband choices

I ordered my broadband via broadband choices which offered £39 cashback from Topcashback and £100 Amazon gift card after 120 days.I've not received the Topcashback even though I have logged a missing cash back ticket. I still have a couple of weeks o...

Rayek22 by On our wavelength
  • 1 replies
  • 0 kudos

Resolved! Black Friday 'deals' for new customers only?

Just was on a chat trying to upgrade my broadband. Woman wasted almost 1 hour of my time pasting all kinds of questions and being away from the chat for minutes after each one, and at the end she offered me 350M plan for £56. She said price on the we...

hotbit by On our wavelength
  • 11 replies
  • 1 kudos