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Forum Posts

Taking a new offer from VM

Hello,This month my broadband pack was upgraded from £36 to £47. I want to negotiate this new price with customer services and ask for a new offer. I have been with VM since 2019. The customer assistant said to me I couldn't do anything about the new...

dahli by Joining in
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No reply from bereavement team

I’ve contacted the bereavement team on 13th October, my late fathers the virgin account holder, trying to transfer into my mothers name.No contact has been made from virgin to transfer the account nor my request to reduce the services now not needed....

Charge from o2 sim

Have the bolt/volt package with SIM card it’s been moved to o2 and now I’ve received a 24.99 bill for o2 how has this happened never paid for sim in all the years had account 

Resolved! Agreed tariff not applied

I agreed a new contract when my previous 18month offer expired in July. The new tariff was £51pm. Since then I have been charged £101pm and each month I have spent over an hour on the phone to VM before being told it would be resolved the next bill a...

Netflix cancelled by Vrigin Media

I received an email from Netflix today that Virgin has cancelled my Netflix and it has been deactivated today, atlhough I am being charged for it on my Virgin bill. I tried to cancel the subscription, but it comes up with an error. When I try to add ...

velms by Joining in
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