Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Resolved! Netflix

Hi I have upgraded my virgin package about 2 weeks ago, and have had no end of issues trying to activate my Netflix, I have phoned virgin at least 5 times with different results every time, the last time was 4 days ago and I was told that I would be ...

Resolved! We're sorry to see you go

Hi Team,I could do with some help below please, I have tried talking to customer service around the issue below around re-using the same e-mail address as a returning customer but got passed around 5 departments to no avail.I tried to sign up as a re...

Moving Home - New Contract

Hello,I'm moving home and after specifically asking to just roll over my existing contract which is coming to the end of its term and they've given me a new one for 18 months. I've tried phoning again and still the same problem.If I don't receive a n...

davidr83 by Joining in
  • 11 replies
  • 0 kudos

New contract after moving house

Hi all,I can’t seem to find any info on this anywhere so I don’t know if it’s an error (I’ll try calling tomorrow if so), however I moved home back in September and brought my Virgin broadband services with me. I’ve just looked back at the documents ...

Going round in circles

Been with Virgin for a number of years now, with the account always having been in my now ex husbands name. He moved out 6 years ago and for the last 2 years I've been trying to get the account put into my name. I don't want to change anything, but s...

Emze17 by Joining in
  • 4 replies
  • 0 kudos

Connect TIVO Boxes

Hi,I have an account with 2 TIVO boxes, and am trying to move one of the boxes to another room.However, this means I need to connect 2 TIVO boxes to the one HDU-200.The one I'm moving was downstairs and presumably connected to something similar under...

Al12 by Joining in
  • 2 replies
  • 0 kudos

Netflix - Account suspended

Had the below email arrive earlier, I didn't change anything and it comes as part of my package:Just a heads-up that Virgin Media has been removed as your payment method for Netflix. Why’s this happened? Your Virgin Media services might have changed ...