I have just seen latest bill and apparently I have changed my package? I haven't but it would appear that virgin has.Was tv (m) now mixit.I cannot see that there is any difference in price or channels BUT does this mean that I now have a new 18mth c...
Hello,I have been trying to reset my password for 4 hours now. I have:- requested password resets- clicked the 'password email reset' link 3 times- received two password reset emails that were both expired- cleared my cache- cleared my browser histor...
I cannot set up my account as it says "You can’t reset your password online right now, as you don’t have additional details set up on your account." I have tried to call but they ask for a security word that I don't have, I can't test because they as...
Hi I joined virgin media, vis top cashback, this has been confirmed, it has been nearly a year and i still have not received it. The agents said they have been doing everything they can, but it is yourselves, the merchant who is not confirming the tr...
Hi, My contract was due to end in October, so i went onto live chat and got a deal for the mega volt bundle and was told it would be £88 a month, which is just £3 more than i'd been paying.I've looked on my virgin media account and the contract n...
Yesterday I signed up for another 18 months with my contract coming up to expiry. I agreed to renew the contract for 18 months on condition that everything would be the same except, TNT/BT sport(will not be available). I've noticed today that Sky Cin...
I've noticed that today's VM bill contains the odd sentences: 'Looks like you've made some changes this month. Here's a quick summary of how your changes have affected this bill:' The 'changes' are the removal of 'Full House TV XL' and the addition o...
So have been a member of Virgin (NTL/Nynex) for over 25 years.Currently on a discount 18 month contract (same as new customers get) which expires next month, and price going up from £108 to £155. After speaking to retensions, they are still only offe...
Hi there,Every time I try and verify my email address to set up my account it tells me the link has expired. I've spent hours on the phone on hold this evening just to be told to try asking the system to send a new verification link - which is absolu...
Hi,iLong story , anyway my contract has been renewed, I have received a Service Change Receipt, outlining the service and cost, but how long is it before I will be able to view my new contract, in my account? Thank you.
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