30th Oct tried to cancel kept on hold for an hour then hang up.1st Nov. Managed to give 30 day notice to cancel end of Nov only to find out they had cancelled one service and left another.2nd Nov confirmed cancellation of every thing.15th Nov virgin ...
Hi,I started a new broadband contract in my name in August, but have still not received and welcome email, account number or area reference.Any help would be appreciatedThanks,Dawny
A few days ago I upgraded my broadband speed via the Virgin Media website (250 to 500 with a new 18 month contract). The process seemed to go smoothly, I received 'Order Documents' and an 'Order Summary' email that contained a reference number.As my ...
Edit: now received Hi team - I have recently been on the phone to customer relations. Was told my account's 30 day disconnection request was confirmed and I'd receive an email confirming such. Nothing has came through however. Hoping this can be conf...
Seems other people are having the same issue. I accepted an offer online last Friday, 28th, and it's not been actioned. Nor does it show in my orders. What is showing is an order 7th July which is when the contract ends and the price increases. I can...
So I have been with virgin media for over 5 years, starting from 100 Mbps to 300 Mbps, and later onto 500 Mbps. The reasons for these upgrades were due to horrible network issues which resulted in upgrading the wifi packages from their team rather th...
I cannot find any reference to early disconnection fees if you are moving overseasare these waived?
Been with Virgin Media since before digital - I also worked at Telewest - a Virgin company - with little bother or trouble.I have been paying £98.00 a month for my package for nearly 2 years and this month I received a bill of £136.00!No explanation ...
My broadband has now been installed and active. I have my precontract information and account number. however i do not have a area reference number. where to find it?
Order reference CH2050907323On 29 September I selected an 18 month contract option for £104.25. However, since then I am still being billed £119.25. When will the new contract take effect?thanks
