Hi, Our contract was coming to an end so we renewed. Our renewal was supposed to be immediate from the 25th October however I have just recieved a bill for next month for the out of contract amount I would have had to pay had I not renewed. Please co...
I received my final bill with Virgin which is due to be paid soon. There is a late payment charge of £7.5 shown as owed from the last bill.Checking the October bill, the amount had been paid in full via Direct Debit on the dates that it had always be...
Unfortunately I signed up for a broadband contract and inputted the email address incorrectly. Please can someone kindly help me sort my faux pas out?! Thanks!
Hi,I upgraded my package on Thursday evening on the virgin media website but I've since decided it was a mistake and i don't want the upgrades anymore.I couldn't get through to anyone on the phone so i tried the online chat.The person i chatted to to...
I'd been on a mate's rates package for several years (Via an Exec at VM!) and the cost kept creeping up to the point it was no longer competitive. In Feb 2022 I renegotiate an acceptable rate.. Still in contract in March 2023 I receive a letter stati...
I have two account number, one is disconnected and the other one is active. While whenever I try to log in Virgin Media app, it keeps taking me to the disconnected account number, I cannot register a new email address under the active account number,...
My broadband is due to arrive tomorrow and I have not received a welcome email yet to set up my account.
Hi there. Me and my friend moved out of our university apartment in July and for some reason we are still paying virgin bills. We are not sure how to go about posting the kit back and assume this may have something to do with it. If you I could r...
I'm an existing customer (have been for years) & I currently pay £44 per month for my TV and broadband package. My contract is coming to an end. I logged into the VM website hoping to renew on the same/similar terms, however the website is offering m...
Hi I am trying to get my broadband reconnected after disconnection for a paid bill. Bill is now paid. Having no joy with your chat bot.
