Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsEmail from Virgin saying I need to make a payment I've been with Virgin for years and have paid with direct debit which usually goes out every month on the 5th or 6th of the month I received a email this morning saying I have an outstanding balance ..."There is an outstanding balance on your account...." The fiasco strikes again! ! A few months back Virgin Media managed to annoy many customers by falsely emailing about "outstanding balances". Looks like the cockup has occurred again. My direct debit is usually taken on 29th o...Ntlworld email hacked Both my wife and I have had our email accounts hacked and cannot access them because the hacker has changed the password reset emails. They are ntlworld.com email addresses. I have tried to raise thi...Can't login to VM account, old customer, but came back and used the same email address Hi, I am unable to access my Virgin Media account it says: Oops, looks like something's gone wrong on our side. Please try again I had a Virgin Media account before, but cancelled as I moved an...SolvedCan't access account settings I had my service installed yesterday and everything works fine except I can’t access Account Settings. The page won’t load and shows: “Oops, looks like something's gone wrong on our side. Please try ...Can't access my virgin media account or email. This has been an ongoing issue for months. Everytime I try to sign in or even register I get the message saying. This Virgin Media email address isn’t valid. I have phoned up support twice who were n...Can't access account. I had my service installed yesterday and everything works fine except I can’t access my account settings. This error comes up on any platform. I've tried the mobile app and both desktop chrome/firefo...Contract Renewal Issues I renewed my contract via the website on the 3rd October for 18 months, have all the "Thank you for choosing Virgin" emails stating I've renewed my contract and what my new bill should be, but I've j...get strange result from 'forgotten email address' I just signed a broadband-only contract with VM after an absence of some years. Among the tsunami of emails I have received is one inviting me to sign-in to 'My Virgin Media' account (or register for...Complaint Handling I raised a complaint as I was offered a deal via the app that wasn’t honoured despite receiving a confirmation email with my updated package acknowledged. The complaint has been handed off three tim...
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