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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 22297 Views
  • 38 replies
  • 7 kudos

Reset password not working

Experiencing the same problem - trying to reset the password to a new account and when the 8th character is input a "Strength Invalid" message appears in red no matter what the combination of alternatives, etc. Incredibly frustrating, compounded by t...

Sick0f1t by • Joining in
  • 432 Views
  • 6 replies
  • 0 kudos

Resolved! Cancellation Fee calculation

I am thinking of leaving VM for City Fibre Internet plus FreeView TV. This is mostly to save money but they also offer a pure fibre service which we cannot get from VM without upgrading and paying even more. I am actually trying to understand how VM ...

packages

anybody else got 3 packages on the go at the same time??contract runs out march  4th.ring up ask for new etc get broadband tv360 /phone.box arrives doesn't' work ring up technician will come in a month?cancel contract/ disconnection.30 days etcemail ...

patier by • Tuning in
  • 96 Views
  • 0 replies
  • 0 kudos

Homeworks

Please can you check my account that homeworks is removed, i've asked several times for it to be removed but it is still showing on my account package, i never asked for this and i dont want it RegardsGareth

Extend cancellation date by a week

Does anyone know if it’s possible to extend my cancellation by one week ? I am leaving VM after 18 years as they have been unable to sort out overcharging on my account for the last six months , but I will be without broadband & TV for a week while I...

New upgrade

Hi  just had the good people at VM call me to give me a new deal. All with boosted broadband and an O2 sim. However on the phone I was quoted 69.50 for the price of the VM contract. But I received two text shortly after the call asking me to confirm ...

Tom1010 by • On our wavelength
  • 136 Views
  • 1 replies
  • 0 kudos

Cannot access VM account online

Hi VM,Unable to access online account due to email address not being recognised but not convinced online access was ever created.Sign-In: Forgotten email or password route doesn’t work.Register Account: entered DOB, account and area info and a screen...

Nik_B by • On our wavelength
  • 148 Views
  • 1 replies
  • 0 kudos
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