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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 32 replies
  • 7 kudos

Brown Box cover missing

Hello, Ive recently had virgin media installed in my home, but the brown box I think its called the omni box, the cover wasn't really put on properly and I can't fit it back on. Can I call someone out to fix this please.

andrenu by Joining in
  • 2 replies
  • 0 kudos

Re: Removal of default URGENT

Hi JlouMWe have had the same issue. There is a default reported on our credit file which we have no idea about! This has now stopped us being able to get a mortgage! Did you manage to get the issue resolved?We are pulling our hair out!Any help would ...

When To Expect Final Bill

Gave VM 30 days notice to cancel my broadband & home phone both out of contract which in theory should be disconnected tomorrow 28th April 2023 sometime . When can I expect a final bill so I can stop the direct debit.I do not have any tv packages or ...

Stuck with incorrect charges

Hi guys,Basically I had an 18 month contract with Virgin and It was supposed to be 32 a month. They agent who set this up only applied it for 12 months but virgin admitted fault when the price was increased in December and applied a rolling discount ...


Hi. I’m with Virgin Media and have the Sky Sports package … can I purchase a Viaplay subscription directly through the Viaplay website (?) or would I have to do it through Virgin? Many thanks.

Billing Issue - Discount not honoured

Can you help me with a billing query?I recently contacted VM to advise that I was unhappy with the price rise and wanted to exercise my right to end my contract. I was however offered a reduction for the remaining 4 months as an incentive to stay con...

PLANIT by On our wavelength
  • 1 replies
  • 0 kudos

Changing package for New Contract

Good afternoon,I have been out of contract on the Full House package for sometime. Therefore, I need to negotiate a new contract.I need a similar package without a landline, so that's TV and broadband only. I do not need a landline or O2 Mobile SIM.T...

Vialli by On our wavelength
  • 1 replies
  • 0 kudos