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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 30 replies
  • 7 kudos

Resolved! Can’t register virgin media account

Hii recently signed up for Virgin media and phone and have received emails inviting me to register a Virgin Media account online, but am unable to. Whenever I enter my details and select continue it simply returns back to the same screen and asks for...

Bonza by Joining in
  • 306 replies
  • 0 kudos

Area reference code

The new page to register needs the reference code, however as the virgin salesperson who signed me up put in the wrong e-mail address for my account  I can't access my e-billing info. The contract sheet I have doesn't have the area reference code on ...

Moving home new contract

I have recently just moved address but noticed that I've been set up for a new 18 month contract and my direct debit increased! Is this normal? I didn't make any changes, simply moved home. Any advice would be appreciated.Many thanks

Replacement Grey Virgin Box Cover

HelloUnfortunately the grey box cover for the Virgin Media box on the external wall of my property has gone missing, and the bare wires are exposed to the elements etc and look very untidy. The external wall in question fronts directly on to the publ...

Osturner by Joining in
  • 4 replies
  • 0 kudos

Resolved! Going out of my mind trying to get help

I'm having a really hard time and getting no help, only rude obnoxious and condescending telephone support, who found my situation funny or have no clue what I am trying to put across.To cut a long story short, I've been a paying customer for over 20...

Resolved! Changing package!

How is it, if I want to upgrade I can do that online, but if I want to downgrade, I have to speak to many different people, all of which aren't particularly helpful - or am I missing something on the app?