Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi!I have been trying to switch to ebilling for 4 months now and despite spending at least 40min on the phone each month, hours on the app and website trying to figure things out not to mention arguing with vm reps to get the unfair charges removed ...
Hi, I have a new contract and need to change the account number associated with my email so I can access the new information with the app. I have moved house and started a new contract, therefore have a new account number. The old account number is l...
Good morning, I have a Virgin Media package, I'm writing because I haven't received a sim card yet, I only received an SMS activating the card. I wrote to O2 but they sent me a code which I did not receive via email or phone number. I need it to conf...
Hi could someone please tell me why i have had to change my login ntlworld email to another different email address ie hotmail to login tomy account / email. Same goes for my wifes email access.
My daughter has just moved into her first house and she has a slight issue in that the email she used to set up the new account with, is an email that is registered to my account. So now there seems to be an issue separating the my email from hers.Th...
Hi I have received and approved documents that I got in text link but I don’t see my account number to create new account on VM.
Hi VM,As the subject says, I'm a new / returning customer but I haven't received my account details (number and area) so I can't create my Virgin account online.I have the welcome email with contract number but the account details are blank. As I've...
Why can I see my tv bill, keep getting you not the main account holder, There has only ever been me ?
Hi, i received a message last night (7pm) from Virgin out of the blue about my account leaving them to which this morning i have discovered my line has gone and my account disconnected.I run a business and not having a connection is going to severely...
Hi.When signing up to Virgin M200, the deal included a £100 bill credit offer. My first bill has come through with a direct debit due to go out on 23rd December and no sign of this bill credit. Could someone please advise? Deal link: https://www.hotu...
