I took advantage of the black friday offer to add on mega TV, sky sports HD, TNT Sports and Asian mela on the 27th November. I received an confirmation email, however the channels are not active. When I phone up virgin or speak to them on webchat the...
Hi, Could you please help me? The customer service said it cannot help me.How can I set up Vat invoices? Kind regards
Hi,After hours with the customer service team I finally got through to someone who said she would cancel my contract and send me a return kit. She told me I would be receiving an email confirmation of this, but I have not received one and I can't fin...
Hi I have a refund cheque issued by Virgin Media from 1 April 2022. I can no longer cash it at the bank as it's out of date, and they asked me to ask you to re-issue it. I no longer have a Virgin account, so can this be organised please? I note from ...
Hello virgin Media I don't have time to carry on waiting for one of your team either online chat or phone. For £80 a month I'd expect a more prompt connection with an agent, but hey, we must all save where we can?So, I am publicly announcing that I r...
I have spent 30mins trying to switch to ebilling, have read other people having same issues. it is impossible. can someone help please before I raise a complaint.
Hello, we renewed our contract on 20th November (VM sales contacted me), effective from 22nd November when the new 360 remotes got delivered. Our original contract was due to end 30th Dec. Today our first bill was generated as part of our new contrac...
Why doesn't the chat option work at the moment, I really need to cancel my broadband as I'm moving home this week.The chat button doesn't seem to do anything this morning, and yesterday when it did work I sat there for an hour with no response. How c...
I experienced complete loss of service for around 10 days. Once the issue was resolved I was told the compensation would automatically be added to my account within 7 days. This was over a month ago now and the compensation hasn't been applied.I've s...
Hi, As my contact was up I agreed a new deal but struggling to understand my next bill.Previously I was paying £69pm. I agreed a new deal for £77pm but for some reason my next bill is £135.21 I have the following statement on my bill but I don’t unde...
