New Account Details Missing
I've recently set up my broadband but my CIS documents do not contain an account number or Area Reference, so I'm unable to set up my account.Can you please confirm how I can obtain these?
Forum Posts
Renegotiating Virgin contract
Is anyone able to provide me with the best way of contacting Virgin to renegotiate my father's contract with Virgin on his behalf, please. His contract went up from around £100 per month to £117 and the renewal letter states that the price will go up...
No welcome email, so no account number
I'm moving into a new house with a few friends, was tasked with setting up internet. Because one of them was moving in before the rest of us I ordered the router on the day he'd get there, but he decided to come a bit later so we got one of those 'We...
Another account registration problem.
I have a new installation of XGS-PON, installed over a week ago. I am unable to register or login to the Virgin Media website. I can't face half an hour of waiting on the phone as so far they have been unable to resolve it on the phone (despite bei...
Resolved! Unable to reset password
Hiya, I have been trying to reset my password for quite a while now but it’s not letting me whenever I got to the reset password page it shows a grey x message next to not contain username and it won’t go. I have tried around 10 different passwords a...
New contract because I moved house?
So I recently moved home and after speaking to virgin media about this they told me I could move my package to my new address. Not a problem, changed over in June and everything fine and exactly the same package, however my original contract is due t...
Contract changed with house move.
I have recently moved house and do so often (military).I haven't changed anything on my contract, yet Virgin have started a new contract, with my bill rising from £28pm to £50pm!Haven't been able to get a resolution on call, how can i change this?
My Virgin Media App
I have tried many times to create an account for My Virgin Media so that I can view my bills and check my package etc online.Everytime, and with every combination of browser, device and many passwords, I still receive the same error every time:"There...
Unable to Register - website problem HELP NEEDED
Similar issue to MANY reported here. Website seems to have major problems registering account. I chatted with Support who said they would resolve this but have not. PLEASE HELP sort this out.Every time I try to register my account I get this message:...
Homeworks added to my contract without my consent
I am a new customer. Is that illegal to charge for a service that I never requested or want? can someone from the virgin team tell me why a subscription service called ' virgin homeworks' has been added to my account without me asking for it.. My onl...
