Managing Your Account - Cable
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Forum Posts


Hello, Why is it that there are lot of miscommunications while trying to find support with virgin media.? On the 2nd of August, I reached out to customer support regarding my contract because I know my contract ends in September. He told me that beca...

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missing payment

I have been told that payment for June 23 is missing when in May I made 2 payments. When I contacted the so called customer services, they said they could not find my payment made on the 26th May even though I have email confirmation and bank stateme...

BTS67 by Joining in
  • 1 replies
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Resolved! Considering leaving

Received a new bill home up by 13 pound without being told again. I will definitely be leaving it’s getting to be a bit of a joke they just throw prices up when it’s suits it’s a joke 

Netflix not requested

I’ve been having Netflix added to my account each month since February when I’ve never requested it. I’ve lost count of how many hours I’ve spent chasing customer services and making official complaints every month just to get refunded the £15.99. An...

total_uk by Tuning in
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Contract renewal nightmare

My virgin media contract expires on 22/9 and I already spent more than 5 hours on the phone trying to sort it out. First off the contract price had almost doubled to I call to see what else is possible. I’m offered a contract at my old price and sent...

Annamk57 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Registering a Power of Attorney

Hi I have Power of Attorney for my elderly father's financial and property affairs and wanted to know how I go about registering it with Virgin Media?I don't have a virgin media account but not sure that matters anyway.Any assistance would be gratefu...

SAF63 by Joining in
  • 2 replies
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Re: Bill credit after leaving VM

Hi Ayesha 11,I asked for my virgin account to be stopped on June 8th and now I have been told that I owe £50.45, when I enquired at collections they told me this was for the 24th - 31st July.I don't understand how I can be billed for a service that I...

PaulL2 by Joining in
  • 1 replies
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ebilling not available?

I've tried following the instructions on how to switch to ebilling but its just impossible, there is no "simple" button to press to switch on my account, only a section on what my preferences are but clearly that hasnt worked since i chose it last mo...