HiWe’ve just moved home and the relocation was excellent - especially the engineer that came around to get us set up. I was told that there would be no changes to my package when we moved. Then I got an email about a new direct debit, and now I notic...
My VM bill is £99 per month for tv/broadband/landline plus I have 2 additional boxes in the bedrooms. My son ordered the boxing match and 2 movies last month which came to £123.50. Nothing else was ordered from there and the following month was £123....
I’ll try to keep this polite but it’s gonna be difficult. I just spent 7 very long continuous uninterrupted hours on Virgin Media Chat. Almost an entire day.3 automated systems and 7 actual human beings. (7 human beings!!!!!!)Each one letting me thin...
Hi all, I purchased online a new Virgin Media broadband package for my new house. In the pre-contract info i received via email, there was no account number nor area reference therefore i am not able to create an account onto the My Virgin Media and ...
HiNeed to get this information on here as evidence of current situation I have with Virgin media.Hopefully somebody who knows what they're talking about will pick up on this!I was called today by Virgin to discuss my package. I initially had no inten...
Today I decided to find out what calls would cost from my landline. I logged into MyVM and selected "my contract" and that showed (correctly) that I have "Big Bundle" including TiVo, Mixit TV, M126 fibre broadband, line rental and Weekend Chatter. Ho...
Hi, I've getting an error message when I try to sign in since changing my password from @virginmedia.com to my gmail account, this was following an e-mail to advise the VM account was no longer active."Oops, we've ran into a problem. Wait a minute an...
Just applied for a loan to get me over Christmas and been rejected because I forgot about a bill I had received the reason why I had forgotten to pay it was at the time me and my partner were getting married and my father in law had past away so ever...
We had some trouble with our hub this afternoon in that it went off completely. I rang to report the fault and the call centre person booked a technician to attend tomorrow morning. However, the fault has now righted itself after a bit of judicious s...
HiI returned my hub 5 Dec, but VM has sent a text saying they haven't received it. I have an email receipt from collect+ showing proof of parcel return.Is there an email address I can forward this to?Thanks
