Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Resolved! 22% Price Increase

Hi,I have received an email suggesting my monthly bill will increase by £21.50.  I am currently on a package cost of £95pm (which I started in Oct 2022).  Whilst I realise that inflation is causing cost increases in all sorts of areas, I cannot see t...

BillBudd by Superfast
  • 2 replies
  • 0 kudos

Additional Feature charge

Hi. On our most recent bill there were on demand charges, 'Additional Feature (18)'. How do I find out what was actually purchased? As this doesn't appear on the bill, either the paper version or online. Thanks.

Pamino by Joining in
  • 1 replies
  • 0 kudos

Package Changes

Hello,Can anyone explain why i have been charge £46.49 for a package change when all i have done is move house, my bill is now £95.00 but when i spoke to customer services i asked for the same package nothing new, i was not told about this charge at ...

Kaneesko by Joining in
  • 4 replies
  • 0 kudos

Appointment charge

Hi there I recently had a fault on my tv services through a virgin box not working and engineer came out to replace it. Is it normal to be charged £25 for an appointment when the fault was not my own?Regards

elohime by Joining in
  • 2 replies
  • 0 kudos

Resolved! renewing of my package/contract

HelloI am looking for some clarity/advice. I renewed my broadband package on sunday 5th March. My contract was coming to end this month and I was offered a good deal when logged into my account online. I received a pre contract summary PDF via email,...

TomF92 by Joining in
  • 4 replies
  • 0 kudos


Hi, only being virgin for a week but increasingly frustrated.  I can't  register for an account because of above error. I have raised a ticket but a week later no response from Virgin.I don't suppose I'll ever get the echo dot that was promised when ...

RakP by Joining in
  • 3 replies
  • 0 kudos

Amazon voucher

Hi, I was just wondering when I’d receive my £200 voucher for Amazon for signing up for 6month trial period, I signed up in jan and they installed it the end of jan/start of feb

lorrie by Tuning in
  • 5 replies
  • 0 kudos

Price increase

Just found out my package is increasing by 42 pounds a month in July I will not be able to afford this.  How do I find what the alternative is (packages)  the other alternative is cancelling.  I have received no communication from yourselves which I ...

Betsey08 by Joining in
  • 3 replies
  • 0 kudos