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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Resolved! VOLT/O2 confusion

I renewed my VOLT package in June as the renewal price was reasonable. I have a new contract end date (20 Dec 2024). I'm assuming that as part of the renewal process I would have recontracted with O2. And this would be a requirement to benefit from t...

nigelar by On our wavelength
  • 8 replies
  • 0 kudos

Online contract renewal not working

I renewed my contract online last week and received two emails containing details of my new 18 month contract with a price of £32 a month. Today I received an email saying I’m out of contract and my cost will be £50 a month. I have just spent 40 minu...

Tinu by Tuning in
  • 2 replies
  • 0 kudos

Netflix Premium Upgrade

Updated package recently and told it now includes Netflix. Got the email saying you could link an existing account so that's what we did.  Netflix account says "Billed through virgin media package". Any attempt to change the streaming plan from Stand...

scylior by Joining in
  • 5 replies
  • 0 kudos

paying off my old debt

I was a customer over 3 years ago, I don't know my old virgin account number .....but I can't contact them without the above details which is kind of frustrating me. I could however give them the address and postcode and my details but actually speak...

Charged For Unreturned Kit

I returned a kit nearly a month ago and have now been charged £65 for not returning. I have email proof that it's been returned and when I contacted VM they told me to wait over 14 days, which I now have, and have since had the charge added. Now the ...

Email change verification email

HiI recently requested to change my account email address via "My Account" on My Virgin Media, however the verfification email I recieved is titled "Virgin Media – Updated Username" and contains strings of jumbled text but no link. Please can you m...