VAT Invoices required
Could you please message me as I need VAT invoices from when my contract started? Thanks
Forum Posts
Disconnected in error early on 6/11 still not reconnected 9/11
Hi,I wonder if there are any staff members who access this forum who can help out with my services (Broadband, TV & landline) to be re-connected.On Monday 6/11 around 4pm they were disconnected in error (due for cease on 15/11).A lot of phone calls l...
Broadband & telephone
After six weeks I am about to give up. I need to change e mail, set up new DD and cancel mobile. cannot get in on old email. Payment due today HELP HELP
Virgin media credit amendments
Can some please explain to me why my credit file has been updated on 07/11/23 (see attached) as a missed payment when my bill is not due until 10/11/23 (see attached)This is total incompetence on the part of virgin media the direct debit is still set...
Still issuing bills and demanding money over 6 months since I gave notice and left
After 11 years with VM, never missing a payment, I moved to BT having given notice over the phone and in a letter to the official address in Sunderland.To this day VM are acting as though I still want their service. Still they refuse to engage with m...
ID theft not accepted by Virgin Media
On 14th of December 2022, I informed Virgin Media (VM) that I am moving out of the property living at that time and where the services were provided. We agreed that they will charge me a minimum fee until I am moving into a new property. The fee was ...
terrible company
I have contacted virgin on several occasions to be lied to consistently and fobbed off with excuses and continue not to fix the issue. You are illegally linking me to a address i have never lived ever. I have conversation proof that this has and woul...
Contract coming to an end
HiMy contract is ending very soon, either I need to cancel or re-negotiate a new deal, I'm not prepared to pay the renewal figure of £68 but would be happy to continue with the package we're on at the current price of £26.45 per month, if not I will ...
Sending bills to wrong physical address
Moved across the country in January '23, including moving my VM internet from the old house to the new (which went really well), but despite this, and further engagement through the website chat and phone support teams, paper bills are still being se...
