Managing Your Account - Cable - Page 460

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Confusing - moved home but final bill?

Well confused is an understatement, I recently moved home, took virgin with me, no problems with installation etc, BUT, I received an email at the end of July thanking me for returning the equipment? (Which I haven't) then beginning of August I get a...

Re-registered after being cut off.

I was mistakenly cut off by virgin last Wednesday.I had originally given my 30 days notice but then during this time I signed into my account and accepted an offer and decided to stay. However, even though I received a new email contract, virgins com...

VAT invoice

Hey how can I get VAT invoice for the broadband package I am paying £36 a month, which is direct debit to my business account? Thank you

Billing is wrong

I joined Virgin with broadband on agreed at £26 a month. I left Sky and wanted Virgin Tv. Engineer came and it couldn’t be installed. Cancelled straight away and ordered Stream. Despite hours on chat and 3 phone calls my September bill is still wrong...

Unable to access my virgin account

Unable to gain entry to my account. Keeps flagging incorrect password. Even though it is correct. Attempted to use phone service but rather poor

why are new contracts with out phone line cost more

im on volt package which is due to go up ive just called to renew and remove what i do not need liek the kids package as i have no kids.asked them to remove landline as i do not use it enough as only call my mum on it.and told them od be gettign rid ...

Resolved! Trying to find how long I have on my contract.

Cannot get into my billing to check how long is left on my contract. When I click on billing it takes me back to billing. Im just going round in circles.ThanksJohn.

Anybody had issues where virgin dont turn up to collect their kit?

Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again!

Access to account

Hello VirginI cant get access to my account. it was working when I signed up with you but now it does not work. I am planing to relocate and will need to relocate my equipment as well. And I cant do this because your system just does not work. way to...

Resolved! Appointment

Good morning allis there a charge if you make an call out / appointment and fail to be there without advising you ?

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