Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

register account

I Have tried for three weeks to register my account with Virgin. Only to get this message. Sorry, there was a problem registering that password. Please choose a different one. I have tried several pc's, laptops and tablets, i have also used various b...

Tony7815 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Contact Us link broken

Hi - the contact us link on the home page of your site is broken - it links to an offer for Broadband deals. I'm sure this is intentional as the alternative would mean that customers would be able to make contact with you. Obviously this would be a s...

Channel guide and is Player free?

Hi there Is there a PDF of the March channel guide please If I go to , ,I can't print it without the WhatsApp contact us icon obscuring the details. Have tried several ...

mcbjazz by Tuning in
  • 2 replies
  • 0 kudos

Contract change

Hi,I'm hoping someone can advise. My contract was recently changed to prevent the additional £7 charges that are taking effect from May.I noticed on my contract that my current promotions expire in September 2023, however my contract is now listing a...

LewiswVM by Joining in
  • 1 replies
  • 0 kudos

on demand

I have just received my first bill from you and find I have been charged £27.93 for 3 on demand movies. I have NEVER downloaded any movies from you I am 84 years of age and I wouldn't know how to download anything.Please advise why I have been charge...