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Forum Posts

Re: Password reset not working

Hello,I have been trying to reset my password for 4 hours now. I have:- requested password resets- clicked the 'password email reset' link 3 times- received two password reset emails that were both expired- cleared my cache- cleared my browser histor...

GeorgeL1 by Just joined
  • 177 Views
  • 1 replies
  • 0 kudos

Can't log in

I cannot set up my account as it says "You can’t reset your password online right now, as you don’t have additional details set up on your account." I have tried to call but they ask for a security word that I don't have, I can't test because they as...

Dubtechs by Joining in
  • 261 Views
  • 3 replies
  • 0 kudos

missing cashback, please help

Hi I joined virgin media, vis top cashback, this has been confirmed, it has been nearly a year and i still have not received it. The agents said they have been doing everything they can, but it is yourselves, the merchant who is not confirming the tr...

jayjags by Joining in
  • 267 Views
  • 2 replies
  • 0 kudos

New contract, but price different to agreed

Hi,     My contract was due to end in October, so i went onto live chat and got a deal for the mega volt bundle and was told it would be £88 a month, which is just £3 more than i'd been paying.I've looked on my virgin media account and the contract n...

Nicki_81 by Joining in
  • 213 Views
  • 2 replies
  • 0 kudos

After 25 years, time to leave?

So have been a member of Virgin (NTL/Nynex) for over 25 years.Currently on a discount 18 month contract (same as new customers get) which expires next month, and price going up from £108 to £155. After speaking to retensions, they are still only offe...

lemarsh by Joining in
  • 224 Views
  • 3 replies
  • 0 kudos

Can't verify my email address

Hi there,Every time I try and verify my email address to set up my account it tells me the link has expired. I've spent hours on the phone on hold this evening just to be told to try asking the system to send a new verification link - which is absolu...

Vic1630 by Joining in
  • 208 Views
  • 1 replies
  • 0 kudos

Wrongly Charged

I have been following up for last two months after moving house for adjusting bills...Everytime I was told its settled and next month virgin media charged me higher...once i asked for refund they said it was not settled though i was told...Same thing...

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Toufiq by Tuning in
  • 166 Views
  • 0 replies
  • 0 kudos