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Any update on a complaint?

Hello,I submitted an email for help and assistance and it turned into a complaint under C-200424194.Complaints are usually dealt with really speedy and well by virgin media but i've been waiting about 2 months now for a reply. I assume things have ch...

djr_uk by • Up to speed
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Hilarious we chat experience

I know this is a dead horse subject here by now but I did think this was pure madness. Out of contract with Virgin on a M500 package with basic Mixit TV has increased to £107.74 a month.After some haggling with an online chat agent I've been offered ...

donebgot by • Joining in
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  • 3 replies
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How Do I Cancel Virgin?

How to cancel my virgin contract?Thought could get a betterdealelsewhere in Sept when my contrct fininishes.Been with them 10 years but ready for a changeHave Broadband and a Basic PackageIt is always hard to get through to virgin on the phoneAdvice ...

MRM3 by • Tuning in
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  • 1 replies
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Resolved! Disney+

Hey guys, Just a quick question and I probably know the answer, but would like to be absolutely certain before I head into it. If I sign up to Disney+, do I need to pay upfront, or will it just come out of the bill

Waiting for credit to be refunded

My account was closed on 29th April and I am owed £34.52 in credit. I was advised that this would be refunded within 45 days. It has not been. Virgin Media has my new address and I have not closed my direct debit (I was advised not to do that the ref...

SarahYP by • Joining in
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  • 2 replies
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Contract due to renew

What a farce! I have been a customer of virgin media for over 17 years. Aware that my contract is due to end next month I gave them a call. Currently I pay £63.10 per month. Offered double download speed but told TNT sports is no longer part of packa...

Resolved! VAT Receipt

Could somebody at VM contact me to set up VAT billing for monies already received by VM ... and then on future payments going forward.

2N134LP by • Tuning in
  • 559 Views
  • 12 replies
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Moving home and contract

My discounted broadband and tv contract is coming to an end in a couple of weeks and had an email stating the bill will almost double, I would like to get a better deal but it is complicated by us moving house in the next 3 to 6 months. Not sure what...

splash60 by • Joining in
  • 170 Views
  • 2 replies
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Area code

I'm trying to get registered for the virgin media online but I don't know the area ref number for Houghton le spring -DH4 area. My emails have all been deleted by accident so can't get my paper work so if anyone can help me out with this that would b...

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