Hoping can get some ideas. Need to terminate my contract early need to move due to personal circumstances change and cant take service with me. Moving abroad. Virgin wants £400 cancellation which is crazy. Not planned process from my side. Seems bein...
I submitted an order via the app for a broadband upgrade and received an order confirmation email/no and new contract documents - but the order isn’t showing in my virgin media account? tried the virtual assistant, WhatsApp and SMS numbers but they j...
I have been trying to switch to paperless billing. Options don’t work. Can you help?
 Virgin UK offer an essential broadband package for customers who are on certain welfare benefits, I recommended my brother to apply for this but I noticed that the difference between broadband 54Mbps (£20 per month) and 54Mbps with stream (£25 per ...
About 18 months ago, I cancelled my contract as the prices were going up. A few days later, the calls started. First from India or wherever and then the more times I said "no" eventually to the UK where someone offered me a very good deal.Recently, t...
Hi,My Netflix account email has been changed by a hacker and I can`t change it back as my original one associated with my account is no longer recognized.I have spoken to Netflix and because Netflix is part of my Virgin package they have advised me t...
I have just ‘grabbed’ my new contract that has been offered to me in my acccount and received all the details and I have agreed and accepted the conditions but later when I go into my account it says ‘Time to renew’ I have tried ringing but no option...
Hi,There has been a van parked on the corner of a road for weeks now and not moved, it's causing an obstruction for cars as we can't see oncoming traffic properly when turning the corner and for children crossing the road. Parked close to 2 busy scho...
My contract has ended and the price for my services has gone up. I received an email about it and it stated I could call someone at Virgin Media to discuss the options available to me on the 0345 number. I can not get through on the phone to speak to...
Still no reward 8 months later - followed up with Alkamio and no luck despite them saying they would chase Virgin. At this point you have to wonder if this is a breach of advertising. Terrible
