Managing Your Account - Cable - Page 45

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Returning kit advice. What do I do?

I am all arranged to have Virgin Media disconnected today. What should I do with equipment, help is not clear. Presume this is some type of ruse to make some final money out of me if I fail to return equipment. Just need a number email to call. Why...

Refund not received!! They wont return my money! Horrible experience

I have disconnected my internet service with Virgin on the 31st of March 2023 by calling 03454541111, I was told by the person on the phone after calling that helped me discontinue the service that I would receive my refund after the equipment I send...

My virgin media account setup

I'm a new Virgin Media customer and trying to set up an account with My Virgin Media to get set up with the Apps and manage my account online. However, when I'm trying to create a password in the app or online I get told that the password is unaccept...

still no price increase email

my contract started end on nov 22 and still not had a price confirmation from VM either by post or email inc spam folders .when can i expect 1 as i will be leaving as i have new providers in my area offering 1 year free 1gbps up and down then after t...

Verification email expired

I've changed the email from mine to my partners but when he tried to verify, it says expired. The account shows his name but my email and there's no way to ask it be resent. Help Thanks

Resolved! Please can anyone help?

Please can anyone help? My 86 year old father has been trying to cancel his service with Virgin Media for months, they have literally reduced him to tears and he is now hundreds of pounds out of pocket, and still they will not let him out.

Netflix x

Unable to activate Netflix inclusive since November 2022. Received 2 links neither of which work. Spent 50mins on phone to Virgin with no conclusion

Resolved! Breach of contract, lied to, apologised to, contract agreed and now account suspended!!!!!!

I've had 4 or 5 months of incompetence from Virgin where representatives have simply lied to me (and this has been acknowledged by the "ExecutiveTeam@virginmedia.co.uk") about the cost of my contract, have made changes to my contract without my agree...

Bill incorrect again

Can anybody please help from the admin team? Recently changed contract due to the price change and my bill is incorrect for the second time. I have had a WhatsApp conversation and also a phone conversation where I was assured that the problem would b...

Can't update mobile number in account settings

When I try and update my mobile number in account settings on the app or website it says sorry the changes you made were not saved, please try again. I've been trying to do this for the last 3 days with the same result.

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