Managing Your Account - Cable - Page 440

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

existing Netflix user activation in virgin media - button not working in the VM app

can I please have some assistance, I have an existing Netflix account and am now a new VM media user for the last week, I am trying to activate my netflix account in the my account section of the VM app but app keeps saying try again later technical ...

I want to remove Sky Sports and Sky Movies from my package

I would like to remove Sky Sports and Sky Movies from my package, in fact I would like to make it as basic as possible in order to significantly reduce my bill. I realise that I will likely have to pay for this as my current contract still has a fai...

Unable to Change Account Phone Number

HelloI am trying to change the contact phone number for my broadband account, and I am getting the error:"Sorry the changes you made were not saved, please try again"I have checked, and this is not an issue with an incorrect number format, as that r...

Contract coming to an end - Welcome email BUT..............FAO Admin

Hi Been with VM for many years and back in August I got the following emailYour contract's coming to an end soon. Why not save yourself the hassle of shopping around with one of these exclusive, limited time offers*?Impressed that VM contacted me and...

Can I change package within the 14 day cooling off period?

Recently signed up with Virgin and now thinking one of the other packages would be a better fit for me. I'm still within the 14 day cooling off period, is it possible to change to one of the other packages at the same price as advertised to new cust...

Closing the account that I have not used

Hi. I have signed the contract for the internet and when the engineer attended there was no permission from the landlord for drilling so the connection was never established. I gave the router back to the engineer and he told me just to give a call t...

Contract renewal fiasco

My VM broadband and landline contract expired a few months ago, so August 5th I renegotiated for a new contract.Managed to get the bill reduced to £20 pm for exactly the same package.Next thing you know I received a bill for £157 including an early t...

Resolved! Account log-in email address no longer accessible, password lost, so cannot access my account

It's been years since we last looked at my wife's account with virgin media and in that time her original email account - with ntl - has been deleted through lack of use. We can't remember the password to her account either - so our efforts to resolv...

Already returned my Equipment

I had virgin media for 1 day and then cancelled the package as the internet and TV was down for the next 2 weeks. I returned my equipment via the installer/technician the following day and took 2 photos to document the return. Virgin keeps sending me...

Email address needs to be changed

Firstly, I had my email address connected to my mother's address and account to help her and sort things out while I was living at home.I have now moved out and have got my own internet at my own house.I have tried to change the email and use my moth...

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