Somebody asked this question on 21/11/23 and the information was - "Sign into /my-virgin-media and under "Your Account" click on "Your Package" - which takes you to /my-virgin-media/your-package" A screenshot of the welcome page was also inclu...
I was evicted by my landlord and I am currently pursing legal recourse through the Tribunal in Scotland but in the mean time I had to leave my previous address. I am currently bouncing around between friends and staying in hostels because it is not e...
I moved house in November and decided to take my internet contract with me, I'd signed up to £15 a month for 6 months (until March) and then £33 onwards. The installation was originally for the 14/12 but the installation team placed the outside equip...
I was able to cancel my account via the online account management last year, I went for this option in the end as I wasted over two hours with someone trying to build me a package. My TV is with Sky and over double the the contract price, err no tha...
Hi I have been a customer for around 5 months but had no welcome email or account number so cannot log into any services
I was main account with ntl and daughter secondary. When virgin took over my email address was changed from ntl to virgin daughter remained ntl. She is now main account holder and I am secondary. I can't see my bills without her signing in to view de...
My question is a bit difficult and I cant see an easy answerer.I am being offered a 100mb boost from VM for £3 per week & at the same time my VM - O2 Volt contract is coming to an end shortly.The O2 service is very poor in my area with no 5G service ...
Hello I’ve lived and rented my current property for 2.5 years and have always had vrigin media. I have recently signed another 18 month contact.my landlord informed me that he can no longer keep up his mortgage payments and will be selling the hous...
I've been trying to contact Virgin Media for about 3 weeks now. The online chat button does not work! I have tried on two home computers, my work computer and three different mobile devices. I've been on hold for about 3 hours total now.Has anyone el...
Hello allI found out today that I've been charged £17.99 for Netflix every month since November 2023 and neither my husband or I could remember doing it - probably because we didn't.I rang Virgin and they told me I needed to contact Netflix as despit...
