Hi all,,My father and I have recently had my upgraded contract which was supposed to confirm the upgrade to 1Gig Broadband. The price has been applied but the speeds on the contract have not been changed at all - I've checked and the 1Gig is availabl...
Hi, Ive had several attempts to let the VM that Im not going to stay any longer at the end of my contract. I was told about that (illegal and stupid) rule of 30 days so sent my cancellation via letter and rang today 26.01 (30 days prior) and guess wh...
Hi, looking for some help.We have our TV with Virgin Media and to confirm I have never used the Virgin Media - Netflix app.We have just had our bill from Virgin Media showing a Netflix subscription of £15.99, I have since called up Netflix and we man...
my broadband contract has ended and I received an email from Virgin saying that I can get the same services for half price elsewhere. Can’t get access to my account app as it won’t accept my email and the person I spoke to on 03454541111 said that sh...
I've spent two days on the phone, WhatsApp, and web chat and am getting nowhere.Spoken to one person in India after being on hold for an hour who was useless, put me back on hold for another 45 mins until a recorded message told me no one would be an...
Towards the end of last year I received a phone call from virgin, promising me 1gb internet and sports channels galore, movies, UHD, Netflix the lot. I jumped at the chance, it wa a huge upgrade for barely £10 more. New services started, internet nev...
Advised a 20 minute wait to connect on webchat, took over 90!Sought to cancel, cost for BB almost doubled.Eventually connected to someone who couldnt careless and rude to boot. Clearly retention isn't part of the manual now, even after 17 years.Movin...
Hi,I have ordered a self-install kit on the 19th January with 23rd January as chosen delivery date, received my pre-contract email, but no further information about delivery date or method or my contract with details to register to the myvirgin app.C...
Help - my contract has come to an end and I’m trying to cancel the tv and landline but keep my broadband but I’ve tried talking to the retention team without any success plus I’ve tried the online chat but got disconnected!! I’m getting really frustr...
Hi. Pls help I am deaf so i cannot ring customer services, and find them very unhelpful to existing customers, when new customers can get deals of around £30 - £40 for what I was paying £70 odd for, before my bill went up to £97 a month!!, I now has ...
