Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

My rates package

Hi I need desperate help, I am a LG employee and went from a mixit deal to my rates back in September. However it just turns out no work order was submitted even though I have received the hub and having all the maxit channels. I have called customer...

EddieF by Joining in
  • 2 replies
  • 0 kudos

Resolved! Moved house and new contract???

I moved house one year ago.  Now I’m struggling to make ends meet and thought I’d come out of virgin as they cannot assist me with reducing my and I thought I’ll go I have realised that I’m tied in to a contract that was started when I ...

Area code

Hi, me and my partner havnt received our welcome pack yet and need an area ref code to create an account but because we don't have our welcome pack I don't know what the area code is? Can anyone help? The postcode is TA8 2TSThanks

llennox by Joining in
  • 1 replies
  • 0 kudos

Unexpected Default

I had a nasty surprise 2 weeks ago when I checked my credit score to see it had been hugely impacted by a default that Virgin have placed on my credit file, which is now impacting my remortgage! For context I have had nothing but issues since joining...

SljHall by Tuning in
  • 18 replies
  • 0 kudos

Upgrade offer lie

 Why can I not get this offer for me? It links to a page which makes me go to chat who then cannot get me this deal????I just have BB at the moment. 

davehoward by On our wavelength
  • 10 replies
  • 0 kudos