Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I've been using a free Sky Cinema promotion which ends on September 1st. I don't want to pay for it in future so will it just stop automatically or will I have to cancel it to avoid a payment increase in September?
Just phoned virgin spoke to Alex. About trying to get a new deal as my contract is up it’s nearly doubled in price.Got no where asked to have sky sports taken off to get price cheaper. so I can sort out a deal with sky. he said it would put me in a n...
We tried to cancel our contract end of June by calling many times Virgin but impossible to reach them. We moved house and wanted a cheaper broadband. Having no other solution I had to cancel the direct debit. Now they asking me to pay an outstanding ...
Hi all, i have received an email saying my contract expired on the 13th August 2023 but if i renew it with the link then my package will stay the same but with a 25% discount (screenshot attached). Clicking the link just gives me a page saying Oops! ...
Cannot log into my Virgin Media account. Tried the usual , password reset etc ( email never appeared). I was looking at moving to Sky where I can get a better package.has anyone else experienced this ?Thanks in advance
Hi all.I don't have an e-bill yet and I was wondering if someone could give me the area reference code for SG19 (1AE) please.Thank you.- T
Hi all. I was having wifi issues in 2 of the rooms in my home. I was on the M250 BB package. After speaking to someone on chat yesterday, my options were 1) pay £8/month for wifi pods, or 2) upgrade to Volt, have my BB speed upgraded to the next leve...
Like the title states, I am missing my account number and area reference code from the CIS I just received. Can someone help me get it asap please?I want to change the delivery date of my installation kit since I wont be home on the specified date an...
My contract ran out in June 23. I was sent an email offering a new contract for £66 starting August 2023 for £18mths.I have the paperwork saved online. I received a letter through the post saying the August payment would be £94 fair enough. Just...
Since March my monthly bill has been incorrect & I've had to contact VM to sort it each month.I'm fed up with this now.Is this enough reason to terminate the contract without penalty?contract runs through august 2024.any advice welcome
