Hoping for some help, as part of my new package I had Netflix included, it turns out for the last 6 months I’ve still been paying for my old Netflix account. I’ve now cancelled the separate account I paid for , but I can’t now create the virgin medi...
I wanted to connect virgin media internet before, but I had to cancel it because there was no infrastructure on my street. An account was created, I registered with my e-mail address. Then I had to cancel the virgin media connection. Now I am connect...
Same boat here. Contract started 13th December after a house move as previous contract was "ended" in November but a delay on the install meant I had to pay Netflix one month. No activation links sent or anything on the my account page so on the 25th...
Hi, I am a new customer to virgin TV and I must say I am receiving some very poor customer service. within my package I have Netflix included however no one from virgin has sent me an activation link I have chased this 4 times now, and all I get is "...
Hi,I moved into my new place on the 16th Dec and went through the VM website the same day to install a new broadband. It said it was booked for the 29th Dec, however I get a call a couple days before the 29th Dec saying that their servers were down a...
Left Virginmedia broadband on the 7th November , you have billed me for M250 broadband for January which I do not think I owe. Having paid Novembers and Decembers altered bills.Please sort this out.
Hi When I decided to renew Netflix unbeknown to me it defaulted to go on my VM account, I want to cancel Netflix on VM and pay for it on my credit card as I used to do.What is the procedure for this please?ThanksPaul
Hi there I just joined virgin media on October and paid Octobers bill and a bill on November I missed Decembers bill and was restricted it usually comes straight out my bank account,so couldn’t get through to anyone to discuss the issue I paid the £5...
My virgin media streaming services have been cancelled, even though I haven’t cancelled this myself! I only joined virgin media last week, what do I do to get my streaming and broadband services back please?
I am so fed up with no being able to speak to anyone at VM about cancelling my contract. Since October I been trying to either negotiate a new deal and when I eventually spoke to somone they offered me £3 less than what I am paying now that I am out...
