Managing Your Account - Cable - Page 435

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Account number

I’m having my broadband installed on the 10th of February but would like to change the date. I can’t log into to Virgin to sign up to do that as I haven’t received an account number or customer area reference any help please thank you.

Resolved! creditfileamendment@virginmedia.co.uk

creditfileamendment@virginmedia.co.uk - I have been advised by your team to email this email address but it keeps bouncing back. it was hard enough ringing customer services and having to wait, never mind to ring back. i note from this group, it is a...

Resolved! Secondary Account Holder

Hello,I have been an account holder of Virgin Media, even back to Telewest days, for many years. When my account was set up, my son was added as a secondary account holder. He has recently bought his own flat and has has Virgin Media installed. Every...

Bill has nearly doubled from last month

Having just goy my latest bill email that it has nearly doubled from £56 last month to £101 (note I was paying £76 until 2 months ago I assume due to an adjustment to Tv From Fun to Mix),My virgin account was originally in my fathers name and when he...

Cancelling contract due to house move

We move house in under 2 weeks and need to cancel my contract as there are no VM services at the new home.How do I go about it in as painlessly as possible? Thanks.

Resolved! Trying to close account as moved out! Help needed!!!

Hi there, I've recently moved house and prior to moving - around November, contacted VM via online chat to enquire about moving broadband only to new address, but got nowhere with them as the bot couldn't seem to process that i didn't want an upgrade...

Overcharged

Since beginning a contract with Virgin, I have been consistently overcharged. Several calls, messages, web chats etc. later I have stopped my direct debit as an extreme measure because I just dont know what else to do. I want to pay what was origin...

Bill is incorrect

I have two bills which are higher than the others - where can I query this?Thanks

Netflix link

Hi, I haven't received my link to set up my netflix that's included in my bundle?

I want confirmation of my service cancellation

I am having a frustrating time getting confirmation of my service cancellation. I don't want to cause a fuss - but I would like an admin/moderator to get in touch with me. I have called the retention team and been promised an email which has not com...

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