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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Account number

I’m having my broadband installed on the 10th of February but would like to change the date. I can’t log into to Virgin to sign up to do that as I haven’t received an account number or customer area reference any help please thank you.

Dankel88 by Joining in
  • 1 replies
  • 0 kudos

Resolved! - I have been advised by your team to email this email address but it keeps bouncing back. it was hard enough ringing customer services and having to wait, never mind to ring back. i note from this group, it is a...

Resolved! Secondary Account Holder

Hello,I have been an account holder of Virgin Media, even back to Telewest days, for many years. When my account was set up, my son was added as a secondary account holder. He has recently bought his own flat and has has Virgin Media installed. Every...

Mrsrgag by Joining in
  • 4 replies
  • 0 kudos

Bill has nearly doubled from last month

Having just goy my latest bill email that it has nearly doubled from £56 last month to £101 (note I was paying £76 until 2 months ago I assume due to an adjustment to Tv From Fun to Mix),My virgin account was originally in my fathers name and when he...

XtremeTi by Tuning in
  • 3 replies
  • 0 kudos


Since beginning a contract with Virgin, I have been consistently overcharged.  Several calls, messages, web chats etc. later I have stopped my direct debit as an extreme measure because I just dont know what else to do.  I want to pay what was origin...

Sherna by Joining in
  • 1 replies
  • 0 kudos