Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Register LPA

I have an LPA for my Mother who is a Virgin Media account holder. I have the LPA online account so can give an access code for online LPA summary. Please can someone point me in the right direction to register the LPA and grant me access to her accou...

stekka by Joining in
  • 1 replies
  • 0 kudos

Remaining minimum period

I'm coming to the end of my 18 month promotional offer and my bill is due to leap by £50. I haven't been overly impressed by Virgin so am looking to switch to a different provider BUT on my contract it says the Remaining minimum period is 16 months.T...

Resolved! Need help from MODS on Renewing my contract

Hi,I'm coming to the end of my 18 month contract with Virgin Media, I'm on a M350 broadband + phone deal where I'm paying £34 a month, which will jump to £73.25 after the 8th June.That price £73.25 is too high for me and I would like to sign a new 18...

Alan782 by Dialled in
  • 4 replies
  • 0 kudos

Cheaper bill

Hi,Bit of a strange one. My virgin media bill has been £64 a month since I signed up for 18 months. Discounts and promotions are applied until 3rd August.My latest bill however is only £47.50. On the bill breakdown by starting price of £136 stays the...

downgrading my service

how on earth do I return a box and have my bill reduced accordingly?We moved house on 14th April and had engineer booked for 15th to reconnect our services at new address.However when engineer arrived to reconnect he found that we could only utilise ...

Payment missing

First off id like to say trying to contact virgin is an absolute joke. I phone and enter my account details and it tells you to use the app and hangs up. I have sent a payment that has not been taken off my bill and now my service is restricted and I...

Copps321 by Joining in
  • 2 replies
  • 0 kudos

Haven't received welcome email

I've received texts and my hub and have managed to get connected, all good so far, but when trying to sign in to my account online I can't register as I never received my welcome email and don't have an account number to do so.