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Renewal & final bill

I renewed my contract through my virgin media account under my billing on 22nd October as it was up this month and was happy with the renewal price. I’ve got the documents through on email confirming the order etc. However last night I received the u...

Upgrade Order not Processed

Hi,I placed an upgrade order on the app as my 18 month terms was coming to an end.  I got the pre contract docs, and then once order was placed received an order confirmation with an order number etc and an estimated 'install' date of today. Upgrade ...

Hammondo by Joining in
  • 1219 Views
  • 6 replies
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TNT sports removed

Hello. I am also having the same issues with having TNT sports removed after recently taking up an 18-month contract, which stated that nothing would change with my existing package apart from the price. My new billing contract still states that I`m ...

Resolved! First bill query, please can anyone help?

Hi, I was wondering if anyone can please help me understand my first bill? (Virgin was installed yesterday 5 Nov)I was expecting a bill of 2 months as I am aware you pay a month in advance.  My monthly cost is £39.99, so expected to pay £79.98 on my ...

katiesmum by On our wavelength
  • 2213 Views
  • 3 replies
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Account Locked.

My wifi has been cancelled even though I have not requested it (still paying). I do not know my memorable word (account was made years ago). When I go to reset my password, so that I can update my memorable word, the email with the link to reset neve...

Help leaving

Hoping can get some ideas. Need to terminate my contract early need to move due to personal circumstances change and cant take service with me. Moving abroad. Virgin wants £400 cancellation which is crazy. Not planned process from my side. Seems bein...

holodbo2 by Joining in
  • 1076 Views
  • 1 replies
  • 0 kudos

Missing order details

I submitted an order via the app for a broadband upgrade and received an order confirmation email/no and new contract documents - but the order isn’t showing in my virgin media account? tried the virtual assistant, WhatsApp and SMS numbers but they j...

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