Hi,I contacted Virgin yesterday to request my broadband and TV services be connected on 18th December. I have woke up to discover my broadband and TV has been disconnected this morning (8th).I'm going to try and contact Virgin via online chat/telepho...
Hi. I applied for a Black Friday discounted TV package upgrade through the VM app. I received the order confirmation email and was happy to wait the 7-10 days. Have now spoken to VM, as it has been 10 days, was told the order had not gone through and...
Hi,I’ve recently got a new mobile phone number and I need to update my contact details on my account with my new phone number. However every time I try to update it and press save and then go to see if it’s saved, it hasn’t and I don’t know what else...
I left VM and booked a slot for 7th December for my equipment to be collected. I stayed in all day and no one arrived. You have now charged me £65 for not returning the equipment. This is not my fault, you didn't collect. I can't see where to book an...
I already have virgin broadband and on 29th November I added Virgin TV plus sports packages. I have received emails but cannot track my order. I tried chatting on the app but was told that they can't help me asonline sales are separate department. ...
As I was going through the sign up process I got to a page where it showed some documents to read and I clicked on those, then accidentally closed that browser tab. I received an email with those same "Pre-Contract" documents in, but I have no idea ...
Hi wondering if there’s any way to contact the websales team placed an order on the 24/11/23 realises I’d selected the wrong speed broadband so I then placed a second order on the same day I received email confirmation that both orders were placed.to...
This has been going on for ages at first they didn’t put it on the system then they did and i had a countdown the countdown ended so went to pending hasn’t changed ever since!! Spoke to Aklamio they told me there waiting on yourselves to sort it. Wh...
My complaints are being closed without my confirmation, I'm being lied to about deliveries, my requests to escalate to a senior manager as per the code of conduct are being ignored, as are my emails. I have chat transcripts and screenshots of chats ...
Hi Molly! also having this issue, can someone resolve please? [MOD EDIT: Post split to create own thread]
