Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi,My contract expires in September and 5 days ago I noticed there was an upgrade package offer in my basket when I logged into my account. I checked out the basket and received pre-contract documents which matched the offer in the basket. I then p...
Hello, I am really hoping someone can hep meI've recently joined, and I am just having problem after problemToday, it seems my tv package has changed with me asking for this. I had Maxit TV sky sports, sky sports hd, tnt sports, and recently added a...
Hello, Three days ago I renewed my contract with VM for 18 months. I am happy with the contract. The problem is my wife and I are trying to sell our house and move to Norfolk. I have just found that the area we wish to move to does not seem to be cov...
Can anyone advise me how to stop VM from billing me for services I no longer receive? If you can't remember your memorable word, you cannot get speaking to a human. I cancelled with them on June 30 and have had no service from them since July 4 but a...
Hi, I have the same issue with my hub. It shows a constant red light instead of the usual white light. I tried to reconnect it and restart it several times and I left it turned off the whole night, but as soon as I connect it it shows the red light a...
Trying to reduce Step-mums monthly bill (£79) and phoned to be put on the Big Bundle at £33. I've contacted VM by phone who suggest her correct bill should be £85. She has the minimum TV package on her old TiVo box, basic broadband but has chatter an...
I recently signed up to Virgin Broadband and I'm trying to log into my account on the MyVirgin app and on Chrome but I can't.When I try my password isn't recognised, when I try to change my password my email then isn't recognised. Then when I go to f...
There is exposed cables crossing a path postcode NN6 0NP, this is causing a potential trip hazard for residents using the footpath
I also need help with this. Please send me a private message
I asked for Netflix to be provided on 27/06/23 as it is included in my package. I was told that it would automatically transfer from my current Netflix account to my Virgin package. Despite having contacted customer services on at least 10 occasions ...
