We joined virgin media in October and would advise anyone ever thinking of joining them to avoid. We had issues with the box that was sent to us (apparently it was new - it wasn’t and contained other previous customers details). A technician was sent...
I need to contact Virgin preferably by chat as I am deaf. Chat doesn’t seem to be available. I wanted to renew my co tract which runs out this week but think I will end up cancelling because it is so hard to contact anybody. I don’t have a Smartph...
I have recently moved house and after having a very long and difficult conversation with the virgin customer services team I was given an email address to which I would have to send my proof of address change to (despite having sent this is in the po...
Virgin Media removed 2 phone packages without my consent in late 2023 and moved me onto a non-equivalent phone package. As a result I am incurring monthly phone charges. This is a breach of my contract which is due for renewal in a week. The 2 origin...
I recently moved house and called the moving team to take my virgin services with me. when I log in to my account it had the old account number and address not the new one. If I try and register the new account number it tells me it's already registe...
Hi there,I have just finished a live chat with someone who offered me a new deal on my contract, which I was happy with and accepted. The pre-contract documents have been received and she assured me everything was in order. I haven't yet received any...
I think some else is using my broadband what should I do, I have already changed the password etc reset the router . ATM I only have 3 connected but showing 4.
Contract ended beginning of the month and it’s the usual song and dance trying to negotiate a new price.Price going up from £49.65 to £78+ and of course it will go up again in April. Three phone calls to three different advisors, and one online chat...
My email says my user name is disconnected. I've tried to reconnect using my current password and it says unsuccessful user name or password incorrect, I've tried three times but can't connect, what do I do ? It seems virgin always have problems with...
