Recent DiscussionsNew Contract Error My Virgin contract was coming to an end so contacted others and got a good offer from Sky. Contacted Virgin and was offered a new 18 months deal which was pretty close to Sky. I received pre-contract...Direct Debit Amend I have been trying for two weeks to change my direct debit bank details. Constantly getting oops something went wrong message. BOT no help. Can not get a message through via WhatsApp either. Can a ...Problems with ordering virgin On Saturday (29th March) I moved into a new property and set about ordering virgin gig1, (order reference RS1000611508) next day I get an email basically the last tenant has done a vanishing act. S...Incorrect final bill Hi, I seem to be having a common issue. I provided 2 months notice that I was to be cancelling my service, scheduled for 17th Jan, and I received confirmation that this was scheduled and fine, and it...Bill says paid but I haven't paid anything Hi, so I normally get an email around the 14th of the month to say my latest bill is ready and I always pay it around the 28th when I get paid but when I went to pay at end of March it claimed it had...customer service complaint. Can someone please give me the virgin media customer service email address so I can make a complaint? Been on the phone trying to get help with a charge that showed on my bill, Very very long waiting...SolvedContract renewal, and misleading statements Hi all - I currently have Gig1 Volt and Mega TV, and it's time for the 18-monthly haggle, and as I haven't received any email or online offers I had a live chat session yesterday. The deal offered is...Damaged redundant wire, and non-redundant Coax Hi, I had a couple of guys from the Kelly Group, come out this morning, they ran a cable from the street into an existing VM box on the outside of the house. So my Broadband and TV is now up and run...Aklamio - No Referral given. My friend, Billy12 was able to post here and have the matter resolved. I referred him to Virgin but we never received the £50 reward, and Aklamio are not being helpful even though he has the reward r...Compensation never received Hi I had total loss of services for over a week in February and was told I would receive compensation for it but never have. I've tried countless times to contact virgin but either get no response or...
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