Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Cancelling account

I'm moving overseas, so I've put in a request to port my landline number, which was completed on 12/5/2023. Tried cancelling my broadband after the number had been ported, only to be told the work order for porting the landline hand not been closed, ...

dwicklow by Joining in
  • 2 replies
  • 0 kudos

eBilling not paper

Hi,Since I moved house and got my updated Virgin package, I’ve been signed up for paper billing. There is no way to change back to ebilling online. I’ve tried to change repeatedly. The FAQs refer to clicking on My Profile which doesn’t exist. The lin...

Visit Virgin Media Office

Does anyone know how I can actually meet someone from Virgin Media in person? Virgin Media have been making my life a misery for two years now and I simply don't know what to do.I have tried writing letters of complaint and both times I received iden...

Auto Compensation Scheme

Soooo .. after being a customer of Virgin Media for 17 years .. (was with them back in the Eurobell/Telewest days too) I have now cancelled my services and switched to a new supplier.  I can honestly say that I had never had a bad experience with VM ...

Account number - where to find it?

Hello. Where can I find my account number? I have never had a welcome pack or any paper, electronic bills, only a text that my virgin kit is sent. I didn't pay any bills yet because I'm new to Virgin, so my bills will start in June/July. I have broad...

mariella by Joining in
  • 11 replies
  • 0 kudos

Virginmedia payment has gone missing

Right where do i start? On the 3rd of may at 11.53am i paid my virginmedia bill using the the quickpay via "my virginmedia app", never had any issues paying this way before so during the payment process i was hit with an error screen "We are sorry bu...