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Forum Posts

Renewal not showing on account still

Can anyone help with my account renewal problem please? Renewed online on 28th Oct, had pre contract docs and order emails immediately but nothing else, spent over 2hrs on WhatsApp chat on 31st Oct where retentions eventually confirmed that contract ...

No Welcome Email

Hi,I joined VM back in August and despite several phone and online chats I have still not received a welcome email or any bills. I was assured this had been resolved but still nothing. I have checked my junk and spam. I need to set up my online accou...

Trish66 by Joining in
  • 640 Views
  • 1 replies
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Resolved! Cancellation / Complaint Help

Can anyone help me?I rang and gave my 30 day cancellation notice early in September. Thought everything was fine and signed up with a new provider.Only did I know something was wrong when I got issued an unexpected expensive bill for the month of Oct...

Anne-h21 by Joining in
  • 2972 Views
  • 2 replies
  • 0 kudos

Resolved! Not happy No1 helps

So I moved house took my full account with me-this included netflix, since I moved and got a new account number my netflix isn't working. I have had this issue since I moved on 22nd October I have spoke to customer services several times was promised...

Jaypilks by On our wavelength
  • 4033 Views
  • 5 replies
  • 0 kudos

Resolved! Transfer of Account

Please can you help.  My mother called VM today as my father has been taken into a care home.  Currently the account is in my father’s name and she has authority over the account.  My mother wanted to transfer the account into her name, downgrade the...

Becklong by Joining in
  • 21481 Views
  • 2 replies
  • 0 kudos
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