I keep on getting charged for Netflix and had no joy when contacting Virgin about this issue.As a result of Virgin telling me on numerous occasions that it was sorted as a result of it not being resolved I contacted the Ombudsman who was informed by...
Hi,The instructions provided on the forum here don't work. The links provided are broken too. I called virgin media and not even your own staff over the phone know how to switch to paperless ebilling. It is a joke to advertise saving money and the en...
I'm in the same position and I didn't get any notification. I agree with everything that Stephenbough has said including leaving Virgin Media. This is an issue where either Virgin are not telling the truth, or a great many customers are very stupid. ...
Hi, Did you get anywhere with this? I think I'm paying way too much for a broadband and basic TV package but can't get to speak to anyone. Any suggestions on how to speak to a human being?
I haven't received my first bill yet and can't seem to find my area reference in order to access/register my account. What would the area reference code be for Oxford, with post code OX3 7PU? thank you!
I have the same issue, renewal offer stated clearly I won’t lose anything, and the first I know about this is an email from Netflix saying my package has changed. Contract document clearly states Netflix standard and no mention of Ads… Please can som...
Well, this has been the stuff of nightmares. I left Virgin Media (VM) on circa 24.08.24 due to the significant increase in price due to end of initial contract. Due to delays on new broadband installation I did delay the deactivation, and after calcu...
Sorry if this is the wrong board, seems wherever you look on the VM customer support solutions they never have an option for "I'm being f****** around".Closed my account in August and have been waiting to receive a cheque for £70 credit that was left...
Hello my circumstances haves change i can't pay £239 i wanted to extend the bill it obviously didn't go through if not ill switch to someone else need advice please and the virgin media number just takes me to the payment really frustrated.by this pl...
Existing customer nearing contract renewal...I received an offer (sent to me by SMS promotion) on 7th November and verbally agreed with customer service. No link to accept or approve contract via email. Was informed that services would start in 48hrs...
