After making no progress in trying to reach a human being via chat or phone after 10 days of trying, I'm restorting to this message board in the hope that someone from Virgin will see this.I cancelled all my services at the end of August after months...
Can anyone help with my account renewal problem please? Renewed online on 28th Oct, had pre contract docs and order emails immediately but nothing else, spent over 2hrs on WhatsApp chat on 31st Oct where retentions eventually confirmed that contract ...
I've just moved house and now we are settled have just noticed that my account has not been carried over correctly. I asked the moves team to keep exactly what I had, but all I can see on my latest details when I log in to the website is a new 18 mo...
Hi,I joined VM back in August and despite several phone and online chats I have still not received a welcome email or any bills. I was assured this had been resolved but still nothing. I have checked my junk and spam. I need to set up my online accou...
Can anyone help me?I rang and gave my 30 day cancellation notice early in September. Thought everything was fine and signed up with a new provider.Only did I know something was wrong when I got issued an unexpected expensive bill for the month of Oct...
So I moved house took my full account with me-this included netflix, since I moved and got a new account number my netflix isn't working. I have had this issue since I moved on 22nd October I have spoke to customer services several times was promised...
Please can you help. My mother called VM today as my father has been taken into a care home. Currently the account is in my father’s name and she has authority over the account. My mother wanted to transfer the account into her name, downgrade the...
So I switched over to VM and everything that could go wrong has gone wrong already . VM seem absolutely criminally useless.Even switching to VM was an ordeal trying to understand the customer service agent.It was agreed I would keep my landline numbe...
After the experiences of Virgins customer support (quickly add telephone/WhatsApp support and not on here) I said i would never renew again now that CityFibre is in the area.I pay £94 for Maxit which includes Sky sports/cinema, TNT, 2nd box, Gig1, UH...
How can I start the cancellation process as a result of inadequate service? In the few months that I've been a customer I've experienced regular outages, and this is not acceptable as I work from home.
