missed payment error appearing on credit file
I have emailed Virgin however I am not willing to wait for 7 days for this to be resolved .
Hi sakers82
Welcome to the community forums
I'm sorry to hear of the issues you have experience due to a dispute with the mark on your credit file.
We would not be able to email the credit agencies on your behalf, this is something you would need to dispute and raise with them. These would be either of the below credit agencies.Equifax: Equifax.co.uk
Experian: Experian.co.uk
Once you have raised this with them, I recommend email our dedicated team at creditfileamendments@virginmedia.co.uk. I ask that you email the credit agencies first as this makes it easier for the credit file amendment team as all of the information is visible to them too.
In the email to our team, you'll need to include your full name, account number, contact number, account address, the credit agency company that you've used to view your credit file, and any specific details related to the credit file enquiry. The credit file amendments team will action this within the next 14 days of receiving your email.