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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Bill increase

My virgin broadband has increased from £25 to £32 a month. But I don’t seem to have received any emails about this. It’s quite an increase, but I assume it’s regular inflation as my o2 mobile has. Can I switch providers even tho I’m in a contract dea...

wrong bill

I took out a new contract with an on-line chat advisor last week - have all the contract documents etc + record of the chat. I agreed a package discounted for 18 months at £32/month and the one-off charge waivered. Today I got a notice of this month'...

neated by Joining in
  • 1 replies
  • 0 kudos

Unable to register MyVM account

Hi.I've signed up for VM broadband  package more than 2 weeks ago. Unfortunately, have not been able to register MyVM account up to now.The returned message is:We can't find an account with the details you've provided. Please contact us to register.C...

marky220 by Joining in
  • 4 replies
  • 0 kudos

Unexpected price increase

Hopefully someone can have a look at my details and explain why my TV/BB  bill due later this month has increased by £32.75? My current contract doesn’t end until 2024. Looking at the invoice breakdown shows an additional £10.75 for ‘A requested serv...

iadom by Dialled in
  • 1 replies
  • 0 kudos

Resolved! Negotiating a new contract.

Hi,My partner is the billpayer and his contract is about to end. The amount quoted is way beyond his means so he needs negotiate a deal similar to what he currently has now. A the end of the month he won't be tied into a package and wants to see if V...

Worst ever customer service experience

Well, as the title says, I’ve just had the worst ever call into VM to ask why they are charging me £79.50 per month as of 13th May, as opposed to a letter which states my contract is rising from £60 to £69 per month.I couldn’t remember my “memorable ...

Wunga by Joining in
  • 6 replies
  • 0 kudos