Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
My virgin broadband has increased from £25 to £32 a month. But I don’t seem to have received any emails about this. It’s quite an increase, but I assume it’s regular inflation as my o2 mobile has. Can I switch providers even tho I’m in a contract dea...
I took out a new contract with an on-line chat advisor last week - have all the contract documents etc + record of the chat. I agreed a package discounted for 18 months at £32/month and the one-off charge waivered. Today I got a notice of this month'...
Hi.I've signed up for VM broadband package more than 2 weeks ago. Unfortunately, have not been able to register MyVM account up to now.The returned message is:We can't find an account with the details you've provided. Please contact us to register.C...
Hopefully someone can have a look at my details and explain why my TV/BB bill due later this month has increased by £32.75? My current contract doesn’t end until 2024. Looking at the invoice breakdown shows an additional £10.75 for ‘A requested serv...
I still haven’t received my promised Amazon voucher - joined in early February…
Hi,My partner is the billpayer and his contract is about to end. The amount quoted is way beyond his means so he needs negotiate a deal similar to what he currently has now. A the end of the month he won't be tied into a package and wants to see if V...
I am a new customer, and I have agreed to a monthly contract for the M125 package at £26.50 a month, and arfter I spoke to custome services about why my landline phone was disabled on the Hub 3 router, I was told for my phone to work I would need an...
Well, as the title says, I’ve just had the worst ever call into VM to ask why they are charging me £79.50 per month as of 13th May, as opposed to a letter which states my contract is rising from £60 to £69 per month.I couldn’t remember my “memorable ...
Is there a way to speak to someone online?
Every time I contract Customer Services they ask me for an answer to a security qustion I first set up but they dont accept bmy answer. So I need to set up a new one, but I can not find any way to do that.
