Signed up for £33 per month back in April, moved house in November thinking everything went smoothly until I received my "first bill" saying I owe £108 then £55 the month after. I haven't even received a new contract to dispute this. When I try acces...
I paid my bill with my bank card. Then my direct debit took the same amount. Therefore I have credit on my virgin media account. How do I go about getting this refunded?Dom
Dear Virgin Media, My contract is ending 21/12/23.I received an email a few weeks ago inviting me to renew.I went through the link and accepted on 26/11/23.I received an email with 'Pre-Contract' documents... I checked my account every day and nothin...
If I log into the VM portal, on the home page I get a option: "Your contract has expired: explore you renewal deal"Clicking on this ALWAYS results inOops!sorry about thatOur website can’t process this at the moment but our amazing chat team are on ha...
Hello! On November 14th I had a home visit from one of your workers and we agreed to switch over to your new fibre service which also included a sim only contract from O2. We were previously with vodafone, which is going to be deactivated on the 14th...
On 21st November I got an email from Virgin Media reminding me what my current package is and what I am paying, and also saying that I "could call us for a chat about our great packages, like the ones below", where the one shown below was an 18 month...
Hi,I ordered 1x wifi pod at the end of October which arrived start of November. Since then I've had my November bill issued and it seems as though I have been charged for this wifi pod, even though I am a Volt customer. I received an email after I co...
This is a message to Rachel BarrassToday received a letter for notice of default.I have been trying to sort this matter out with you and talked to Alex Power and emailed him ( also followed up on 20th Nov, 6th Dec and 11th Dec) and 2 other representa...
Hi team,Please send VAT invoices for my account for the last 2 months and then moving onwards.
Apologies if this is in the wrong part of the forum.I have received an email with an offer to upgrade my broadband speed for a small fee each month. My current package has TNT Sports included for free. My question is that should I take the broadband ...
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