Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

No support from Customer services

Had this issue since two days after I accepted the contract. The speed I paid for was the 300+, all I got was ~50 -60. After numerous chats and calls to and fro ove thte last18 months. I complained to the ombudsman who found it favour of VM. The issu...

pvd62b by Tuning in
  • 1 replies
  • 0 kudos

Resolved! Speed Boost

On 6th April,via an offer on My Virgin Media page, I believed I was raising my speed from 250mb to 350mb,with a £4 p/MTH price increase.I received an email regards this,and have a downloaded pdf with all the details,yet when I logged in to my virgin ...

Sky cinema 12 month offer

I received an offer of 12 months free sky cinema by email and signed up on 22nd feb.I received a confirmation email that advised I would receive an email when it’s been added to my package but I still haven’t heard back. Anyone else having the same i...

Old router - return but engineer took it

Hello,   I keep being pestered for my old equipment but the engineer took it away when he installed the new router and tv box.  How do I stop this contact or let them know he took it?   He did leave behind a pod which I wanted to get working on the n...

JH13 by Joining in
  • 1 replies
  • 0 kudos

Cancelling contract with virgin media

I'm currently experiencing a frustrating experience with a complaint I raised regarding cancelling a virgin media contract.   Virgin media website says I can cancel by post.   As I had 5 accounts t...