Hello, I am begging you, please help me because I cannot view my bill anymore, I cannot get access to my account by phone or pass security because of this and it is a major issue.Basically I moved address. I had Virgin Media at my old address, and mo...
Can someone help please?I moved house in June 2021 and tried to take my broadband account with me but Virgin did not cover the new address.All of my payments were up to date (Virgin customer for over 10 years, never missed a payment) and Virgin sent ...
Can I either get a refund from Virgin? Or will I subsequently not have to pay my bill next month?I am unsure on this.Thanks,Dan
Hi Virgin Media,I recently ordered a virgin media package and recieved the pre-contract email saying my router and other equipment is going to be delivered. However I have only recieved the pre-contract email and not the actual contract email. I did ...
Anyone know how to get in touch with an actual human to get my account number please
i done a new pre contract on 16th oct 2023 with time delay to 24th nov 2023 .private phone call over a credit . they applied a credit and pre contract details are wiped. they post out a letter and i rang the price for the contract as not changed and...
Hi,Current package - 350mb Volt Broadband, Stream Box with TNT SportsI recently received a new package offer via text message (10 Nov) of increased BB speeds (500mb for an extra £3 p/m and 1gb for £6 p/m). On 7 Dec I accepted the 1gb increase and rec...
Hi, yes they’ve done exactly the same to me, I’m now stuck on 500mb (I was on 1GB), I was promised that nothing would change. I have screenshots of the conversation that led me to agree to the new contract, having read other people’s posts on here it...
I have left VM start of May. I returned all Kit and have acknowledgement of this. I was told I am owed £15 credit and have a bill 9 May that reflects that.I still don't have that £15 credited to me.For me this is the last final insult from VM after a...
