Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsHomelessness and new address - no fee wave changed Hello, I am being illegally evicted. I have called Virgin Media about my circumstances to discuss cancelation and fees. The first two people I spoke to were very sympathetic and understood I would b...speed upgrade for remaining contract accepted but instead received new 24month contract I responded to a text for a speed upgrade for the remaining 3 months or so of my existing contract but have now received pre-contract documents for new 24month contract. This is not what I ordered or...Bill summary is misleading I admit that the first part of the current issue is my mistake - I saw my last renewal date was May 2024 and I thought this meant that with the 24 month contracts, I had to renew by May 2026 to avoi...Is it possible to speak to a human being??? To say I am frustrated is an understatement! New customer who needs to register my account but getting potty-mouthed with the impossible to navigate computerised voice that seems unable to understand...Query Regarding Charge for Returned VM Kits Hi VM, I returned the VM kits after leaving VM on 25 November 2025. I have YODEL receipts and tracking confirmation showing that the kits were successfully delivered back to VM on 30 November 2025. ...Need help understanding balance Hi. My bill states I owe £0 but above in a box states “Your balance of £34.78 is due”. Do I owe the balance? I’m confused. new contracts Hi y'all , i have returned to VM and attempted to take on a deal and accepted the contract 8 days ago , emails received for the order docs and contract came later explaining the first bill etc ....pods not working received a new router now my 2 pods dont work , i have tried unplugging them both but still not connecting , anyone know how to fix this ? thank you returned old hub but still receiving emails to return hub? I returned my old hub to the o2 store on 12th December and have a receipt to prove it. Virgin Media are now messaging me on 22nd December to return a hub that i have already returned or i will be cha...I can't update my Brodband settings I've recently joined VM and have installed the management app on my phone but when I try to update the Broadband settings I get 'Oops something went wrong at our end' message continually. The same ...
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