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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22207 Views
  • 38 replies
  • 7 kudos

Past Live Chat Transcript Request

I had a Live Chat conversation in September 2022 with a VM agent that I wish to retrieve. Essentially, they had promised certain conditions would be upheld and unfortunately, this is proving to be untrue.Could I get some help with this?M

MYaq by Joining in
  • 94 Views
  • 3 replies
  • 0 kudos

My bill

Hi, after 18 months of having a intermittent internet connection and still on going I received a email saying my bill is over due.They say they have email me and yet received no response, yes they have emailed me and I have made contact them many tim...

Rich12 by Dialled in
  • 78 Views
  • 1 replies
  • 0 kudos

No welcome email?

Hi,We signed up to switch to Virgin Media yesterday, but I have a customer service question about the installation and haven't received a welcome email with an account number. Is there a timeframe for when this might arrive?

lindaenn by Joining in
  • 120 Views
  • 1 replies
  • 0 kudos