Since purchasing the supply property in October 2020, everything was smooth sailing until I needed to change my Direct Debit date in 2021. What followed has been an utter nightmare.Upon attempting to adjust my Direct Debit, I was informed that I coul...
A couple of years ago Virgin installed our new internet cable and all is well. However we are doing some major works in the garden and I have discovered our internet cable.....it was laid on the ground under an inch of soil with zero protection from ...
As of yesterday, my account has now ended with VM. Today I have received email for instructions to return 2 items of equipment, 1 of which I don’t have…we only have a router as haven’t had virgin cable tv for years,and it was returned at the time. I ...
Why would anypone want to renew their contract with a company like this? They will not honour their advertised broadband offer. I accepted their broadband offer which said that an “ £80 bill credit will automatically be applied to your account on pur...
Hi, I signed up to virgin through uSwitch and chose this plan in part because of the £100 sign up credit bonus. I have received the contract, quick start kit and set up my WiFi/stream box and there has been no mention of the sign up credit. Please ca...
I haven't received my first bill yet and can't seem to find my area code in order to access/register my account. What would the area reference code be for Langford, Biggleswade, Bedfordshire please? [MOD EDIT: Subject title changed for clarity]
Hi - I am unable to cancel the paper billing; I am following all of the instructions, see below, and it's not working. All previous posts about this have ended with a direct mailing so I am unsure of what to do. Can someone please advise please. TIA1...
I have been charged a £35 activation fee despite it stating there were no additional fees during the sign up process. I have also been charged £1.75 for a paper bill I never requested and is impossible to turn off online. Every link and instruction r...
Hi I also would like to get VAT Invoices/Bills as I need to submit on my expenses for work, can anyone help please. Not getting anywhere with talking to CS.Thanks.
Last year we were getting 4-5 calls a day from Virgin Media offshore sales team. We asked them to call a little less often, and one of the agents without asking completely turned off marketing consent. We didn't want to opt-out completely, we just wa...
