Hello,I need assistance with resetting my password. Every time I attempt to send the password reset link. I received the email after 10/15 minutes and when I click on the link to reset, it prompts me with the message: "Your Password reset link has ex...
Hi, I've recently had an email from Virgin offering me a new deal for my services. I clicked on it to see what the price was that was being offered but didn't click accept as the details of the services on the new deal didn't match my current package...
The tactics generally used by VM are SHOCKING when it comes to renewal / changing your package - No option is ever given to REDUCE the TV / BROADBAND packages - only gives you options to increase speed / have more tv etc... anything that gets you to ...
Could Virgin assist with my Memorable Word.... and if possible password.
I had my account set up for me by someone at Virgin, but they didn't sign me up for ebilling when making the account as I've seen on my first bill a charge for a paper bill. I've tried following instructions online to find how to switch but there is ...
Hi all, I have a package where Netflix is included and been the same price for the previous 12 months. For the last 3 months I've been charged an extra fee for Netflix. I contacted virgin media last month who said its an error they're trying to sort ...
Can’t seem to have been emailed my account number or area code and on email it is blank been trying to get a hold of virgin media for a while but they keep asking for account number which I don’t have. Please help!!!
Hi allBeena cable customer since the heady days of NTL, but find costs are going up and it is time to break away and go elsewhere. Had city cable down the road now for a while and with that and an alternative TV provider, I can substantially cut cost...
VM was installed in my area recently so I ordered the Volt 1G Fibre at £33 a month. This went live yesterday 6th September, I have tried for four days to contact VM to either add TV or swap the package to the Mega TV Sky sports and Cinema deal but un...
I'm having a similar problem but it states in my contract under other items & charges -£100.00 Welcome Credit which should be more than enough to cover my first bill (not produced yet) but estimated bill is showing as £47.18 and I only have M125 broa...
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