Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsCan't login to account Recently set up fibre and I seem to be unable to authenticate with either VM Connect app or the website (virginmedia.com) - I'm presented with a "something went wrong" I've tried the website in chro...Closing bill Not Received The final bill has been paid £386.91 20/10/2025 and the account has been closed and all services disconnected and router returned I still haven't received full pdf invoice closing bill as I need to f...Netflix subscription I've been a Netflix subscriber for a few years now and was recently offered Netflix inclusive of the Virgin Media package. I cancelled the Direct debit for virgin media and made sure when setting up...Contract renewed but still showing as not renewed at VM! We renewed our contract online on 10/10/25 and have emails from VM showing the new package for a new 24months plan. The emails said that the estimated activation date is 7 - 10 working days, which is...VM Customer service is a joke I was an existing VM broadband user until July when I got fed up with Skys constant price increases and decided to move to Volt. Since then I've had nothing but issues and complaints due to incorrec...Online Renewal Contract Hi, My contract was up for renewal, so using the MyVirginMedia app I accepted a renewal deal and received email confirmation with the Contract Information Sheet. I spoke to someone earlier today as ...Virgin **bleep** up, Help spent 2 hrs on phone Hi, I've just signed a new 24 month contract with an O2 sim included I'm hoping someone from Virgin will read this as to be honest I've been on the phone for 2hrs with o2 to migrate my old number ...Another Netflix Activation Issue There seems to me quite a few reports of problems being reported when trying to activate the free Netflix package currently being offered with some packages. I'm another one with problems; I renewe...VAT invoices Hello I would like to have VAT invoices, please? Unable to contact customer service to request them. Also, unable to find VAT bills in my VM account. Could someone help, please? Maria Changing direct debit, merging into one Hi. At the moment I have my virgin media tv/broadband/home phone as one payment and my 02mobile phone, as a separate payment, going out of one bank account, separately. I would like to join these so ...
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