Managing Your Account - Cable - Page 379

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

NO EMAIL

I am now completely fed up!!! I joined virgin media over a week ago now, when I first signed up I typed my email address in slightly wrong by accident. So I contacted the support team at virgin through WhatsApp, they told me they had resolved the iss...

Account Number

Hi, I am also having the same issue. Wifi start up Box should have arrived yesterday but it didn’t. I now can’t login to my account / contact services as I don’t have an account number. Just an order number and my pre contract agreements. Please co...

Resolved! Cancellation

Looking to cancel my contract but I have forgotten my telephone password. How can I change this?Is there also anyone able to offer suggestions for easy cancellation. I have been attempting for a while and have received minimal-at-best help from the r...

Not received welcome email just lots separate emails

Hi im new to virgin and I haven't received my welcome email/pack, just lots separate emails so you have to go on the hunt for things,I've account number and area reference etc.i just want a simple summary in one email please. I haven't been told my h...

End of contract offer

After being a customer for over 16 years I am almost at the end of my patients.my contract ended on the 15 th of August, was offered via email a promotional offer to renew my contract same deal, less cost. I have tried calling, speaking to several CS...

I was a new customer for Viirgin Media but it won't take last. I will cancel my tract with Virgin Media

I have been having a terrible experience with Virgin Media.Virgin Media call centre is useless. I called Virgin Media to join on Thursday (21st Sept. 2023) with my friend's help for broadband and TV. After an hour's call, finally I managed to join V...

Where's my free gift for joining virgin media?

Hi there,Received an email from exertis on the 9th September to say my free gift was to be dispatched the next day and to look out for communication from DHL. I have heard nothing since. Is there any way to get an update on this?

Resolved! How to Cancel Virgin

This afternoon I signed up for a Virgin broadband package which included anytime home phone calls and an O2 SIM card, but I have since reconsidered my decision and now wish to cancel it before I receive the broadband router and SIM card and before an...

Missing Amazon Voucher

Like many others on this forum, I have not received my Amazon Gift Voucher. I switched to Virgin Media in May 2022 and was promised a gift of an Amazon Voucher within 120 days.I have tried contacting the following companies to find the correct perso...

password not registered

I am currently unable to register a password even though I have tried multiple different passwords what is going on?

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