Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsArmed Forces Covenant Greetings, I recently chatted with customer service via the phone a few weeks back due to an overseas military move upcoming. After many back and forth I was only able to get early termination fees ...Are VM/O2 data mining? I recently purchased a new VM package (broadband getting installed in 2 days time), it included an O2 sim card in order for me to get the 500 Mb --> 1 Gbps download upgrade. My account in VM's websit...Incorrect email Have had a nightmare lately with the hub and cam connect as part of the reset I had to sign in using the virgin o2 set up? Once again it is asking me to link my accounts however it shows a partial H...Paid bill not showing as paid on my virgin media My bill was issued 17 December, I paid on 20 December via quick pay and received a payment confirmation and receipt of payment number from virgin media but it’s still showing on my account as if it’s...Another Contract renewal problem! Original contract was due to expire at the end of October 2025, cost would be £123.12/month but I arranged as I thought a new contract online of £95.62/month in September 2025. On 18th September 202...Switching to Virgin from BT. Sorry if this is the wrong place for this but I'm pretty desperate for an answer and given that it's New Years everyone's customer service lines are already closed. Okay. I'll keep it short. We swi...Logging in with passkeys About 4 months back I asked for the little box that offered the use of a passkey to sign in. Had various replies which amounted to, VM might do that - in time. I'm pleased to see that I can now log...Stopped getting bills. Cannot login to account. Hi, I've stopped getting bills by email, and I don't seem to have access to any that give me the account number. I think it's a linked email account expiring or something but it's most inconvenient. ...Complaints ignored I am due a credit of £45.24 after VM finally resolved my original complaint after implementing the ombudsman ruling. https://community.virginmedia.com/discussions/ManageAccountCable/removing-sky-sp...Netflix Activation Hi Everyone, I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media. On Sunday I spoke with Virgi...Solved
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