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Forum Posts

Account contact details

I’ve renewed my contract but it has gone to an obsolete email address. I cant access it. The address is not in my online account details. I can’t change the address to the right one or approve the contract which will expire. Again. 

Jdh1 by Joining in
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Forgotten Email login and password

I can't access my primary or secondary accounts. I'm no longer a VM customer although I've been using my @ntlworld address for 20 odd years.I did manage to get a in whatsapp conversation with someone who said they would send me a letter with some inf...

tnix99 by Joining in
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Resolved! Remove MUTV subscription, how??

I'm paying for MUTV and want to unsubscribe. All the guides are for Stream - which I don't have. Can't see an option on MyVirginMedia or on the set top box menu. Do I have to ring Virgin to unsubscribe? 

Incorrect account email address

My Virgin Media Account is stuck with an obsolete ntlworld email address as the preferred contact. Staff member please. I cannot open your communications please reset to correct email address. 

ph2 by Tuning in
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