I’ve seen several posts about this and I’m getting quite worried because customer services just don’t understand.i had a contract with VM on Sept-2022 it was due to end in Mar-2024. I moved home in Nov-2022. I’ve just received a bill today that’s is ...
Hi allMy contract ended on Feb 24th but I have not received any packaging to return the equipment yet. Is this normal?I certainly don't want to be charged for equipment I have not been able to return.Is there any way to check the status of this?Thank...
On Monday 4th March I called Virgin Media to request cancellation of ALL services; TV, broadband and landline phone. After being hung up on twice, told my email was incorrect and transferred to the home moving team, after about half an hour was able ...
Hi,I just started a contract with VM for 250mbps broadband. This includes phone (I don’t use it, don’t even have a landline phone to plug in) and a 6gb (3gb boosted to 6gb I think) O2 SIM card which I don’t need.When signing up on the phone I said I ...
Hi,I received an email (23rd Feb) offering me Sky Sports HD at a discounted price of £19 per month. Which i accepted and i received an email confirming my order with the above order number. Its been 10 days and i haven't heard any yet. When i login t...
I am going to start an official complaint tomorrow about the absolute disaster that has happened in relation to my contract renewal. A timelineDecember - arranged a new contract online, received pre-contract docs which I confirmed and had an order re...
Today I negotiated a new deal on broadband by phoning the virgin cancellation line. Before I agreed to the new contract I asked THREE times if the price will increase in April due RPI etc. I was told THREE times NO it will not this is a fixed price c...
Hi, Our router was installed in the kitchen with a short cable via our disused kitchen hood extractor vent and the router sat atop a cupboard alongside. However, we are now having a new kitchen fitted, including a new extractor fan and there will be ...
Hello,Been with Virgin for about 6 years and have moved around with em. I currently have TV, broadband and landline for £55 a month (it was £47)I now just want the broadband. Rang em yesterday to do this, they kept telling me there's no way of just d...
This is the second time I have been trace searched by TDX on behalf of your company, I have never used Virgin Media and I expect there is a more behind this. I have tried contacting the TDX but they will not reply. I want to know what address...
