Managing Your Account - Cable - Page 373

Cancel account

I have been a customer of Virgin media for over 20 years. I am now out of contract but my bill is now £153 per month.I have tried ringing them, live chat, WhatsApp, and text but cannot get to speak to anyone re cancelling.is there a moderator that ca...

I can't access My Virgin Media account

once I click the sign in button it says 'logging in' and then just spins the vm logo round endlessly. my account password was rest by the vm team but no difference. I've tried different devices (i have bio security access on my iphone and it just fre...

HELP me, disabled and getting fobbed off.

I'm at my end with Virgin Media.I'll try keep this short. Contacted VM early August as contract was due to end early September. A month to either find a new competitive broadband only deal or move to Vodafone.I've been so polite, nothing but patient ...

no automatic compensation credited

The 12th August was the date given to me for installation of my new Virgin broadband. The date was postponed 3 times and the installation finally happened on the 4th september . Their automatic compensation scheme says they will pay £5.83 per day unt...

Moved onto new 18 month contract without permission when moving home

I signed up for an 18 month contract with Virgin Media in March 2022. In April 2023 I decided to move house and phoned up VM to see what my options were. I was told as per VMs terms and conditions I could move the existing account to my new home and ...

VM 18 month contract - bill gone up

Agreed VM 18 month contract on 17 July23 but VM putting bill up after 6 months how can they do this? Unable to speak to accounts about it. [MOD EDIT: Subject title changed for clarity]

Direct Debit

HiI noticed when checking our bank account that Virgin didn't take a full direct debit payment for some reason this month. We've had no communication as to why, and there is money in the account so that isn't an issue I logged into the Virgin app, an...

Resolved! Left in Limbo! I’ve cancelled, but had no confirmation.

I cancelled my Virgin media account on 02/10/2023 and still had no confirmation email. I was told by the advisor that after making my next due payment (which I have done) my account would be closed on the 01/11/2023 and because I have an old Hub One...

Live chat trouble

Is anybody else struggling to get through to an agent. Started a WhatsApp chat ,it been 24hrs and still no agent has contacted me. Customer service has gone right down.

Virgin media refusing cancellation when contract ends

After multiple attempts and losing the will live listening to that music I managed to speak to an advisor to cancel my subscription once my contract ends. I provided to 30 days notice.Now I have discovered that my subscription has not been cancelled ...

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