Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
At the end of my first 18 month VM contract it took 6 weeks of numerous phone calls and the help of a Forum Member here to finally get my agreed renewal price implemented for another 18 months.Today I received an email to tell me that this contract t...
I cannot log into my account, it says my email is not verified, but I haven’t received a verification email.
On the 4th April Cadent very helpfully cut through our Virgin Cable while replacing steel gas pipes.I immediately contacted Virgin Customer support and reported a total loss. They said an engineer would be out on the 17th April. I asked them if thi...
Hi,May I have clarification as to why my most recent bill is for £65.24, when my contract, which was renewed on 22/03/23 is for £53 per month.Many thanksChris Ward
Hi everyone,Received my next billing email today and it went from £18.40 to £25.40!Made no changes to my package and have the end of the contract in October 2023.I was not made aware of any changes to my package either. This is not right! How can I c...
Hi, don’t know whether anyone can help and put my mind at rest, I’ve decided to leave after 18 month of good services, rang the retention team gave my notice, having arranged to port my landline to new supplier, the person I spoke to appeared totally...
Hi sorry if this is the wrong board, I wasn't sure where to post it.I signed up via MoneySupermarket & the incentive was a £100 Amazon gift card. I got an email saying once the order is complete & Virgin confirm my order that I would get an email for...
Hello,Quite a few months ago the account holder for the WiFi in our flat moved out and I have no way to contact her in order to change the account over to me. She inputted my card details so I am paying for the WiFi however have no way to manage the ...
Hello, my mother signed a contract in february, yesterday she received a call trying to sell her an upgrade to her contract for an extra £8 a month. She doesnt want it, repeatedly told them no, in the end says ok send us contract in email to just lo...
I want to cancel my contract as I am moving in with my partner (who is also with Virgin). Contract isnt due to expire until Aug 2023, however my contract says that if I cancel after 3rd Feb 2022 I wouldn't have to pay cancellation. I thought this was...
