Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Broken Cable

On the 4th April Cadent very helpfully cut through our Virgin Cable while replacing steel gas pipes.I immediately contacted Virgin Customer support and reported a total loss.  They said an engineer would be out on the 17th April.  I asked them if thi...

Allie-B by Joining in
  • 10 replies
  • 0 kudos


Hi,May I have clarification as to why my most recent bill is for £65.24, when my contract, which was renewed on 22/03/23 is for £53 per month.Many thanksChris Ward

seawarde by Joining in
  • 5 replies
  • 0 kudos

Disconnection process

Hi, don’t know whether anyone can help and put my mind at rest, I’ve decided to leave after 18 month of good services, rang the retention team gave my notice, having arranged to port my landline to new supplier, the person I spoke to appeared totally...

SPL122 by Joining in
  • 5 replies
  • 0 kudos

Sign up incentive not valid

Hi sorry if this is the wrong board, I wasn't sure where to post it.I signed up via MoneySupermarket & the incentive was a £100 Amazon gift card. I got an email saying once the order is complete & Virgin confirm my order that I would get an email for...

Given new contract without accepting!

Hello, my mother signed a contract in february, yesterday she received a call trying to sell her an upgrade to her contract for an extra £8 a month.  She doesnt want it, repeatedly told them no, in the end says ok send us contract in email to just lo...

Cancel Contract

I want to cancel my contract as I am moving in with my partner (who is also with Virgin). Contract isnt due to expire until Aug 2023, however my contract says that if I cancel after 3rd Feb 2022 I wouldn't have to pay cancellation. I thought this was...

pippa_14 by Tuning in
  • 2 replies
  • 0 kudos