Managing Your Account - Cable - Page 370

How do I access bills over 12 months old please

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New package (landline and broadband only)

Hello all,Trying to get through to Virgin Media to set a new package through the landline on 150 but when i select about changing package i keep being asked for a mobile which i don't have at the moment.I was on a package of £26:99 a month for landli...

Delivery

I ordered the fibre 500 on 02/01/24 and today (05/01/24) is meant to be the delivery date but I still haven’t received any tracking information from yodel. I have got the emails from virgin confirming my order and my summary but no email of my contra...

Advice on Contract Review and Renewal

Hi,Looking for a bit of advice about my options, before I pluck up the courage to ring the renewals team.I've been with Virgin forever (or the previous providers of my phone/tv/broadband as they were taken over by VM). I am also with O2 (again, been...

Stop paper bills and charges

Hi l have, since September, tried to stop receiving bills by paper and the related charge of £1.75. I was assured by message chat that this was changed in November, but alas I have received another paper bill. My package changed to me in June when...

Trying to open a account

My wife Paula had an account, which she cancelled in November 2023, it was out of contract, she can still log into the account and it says she has left Virgin Media and have 90 days to retrieve any information she needs,I myself Michael opened a new ...

Virgin Media Spurious Webchat Upgrade Scam

I appear to be a victim of a spurious (invented) Virgin media upgrade request. I have been happy with my basic Volt 125 Broadband and Mixit TV package, agreed with Virgin contract a year ago. So I surprised when I received contract update details f...

Nearing the end of the initial fixed price.

I'm coming to the end of my initial 18 month fixed price deal. Will I be getting an offer of a new fixed price deal?If I decide to cancel, can I expect a company that uses Openreach to do all the cancellation side for me or is Virgin still not part o...

Account Registration Issue

I'm a new customer and trying to register my account.I've already had two bills from Virgin with the required information to register included on the bills however it keeps saying nothing exists. Surely it has to exist for me to be billed?!

Moving Home

Hello,We have just renewed our services and we are moving home in ~April 24. The developer of the new house has said VM will be available and we have seen the brown boxes on the outside of the current houses on the estate. That said, when we put in a...

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