Hello, I wonder if you can help me! I have been trying to cancel my broadband, TV and phone service all day and have not been successful. I tried the phone and was cut off several times, then told the person couldn't transfer me to the cancellation t...
despite a written (email) contract with order number VM refuses to honour it, when I rang to complain was told they would give me the same deal with a better broadband speed and would reajust my next bill, and send a a confirmation email with contra...
I decided to leave early, got a provisional new deal elsewhere, since we have been experiencing very poor broadband for over 6 months now, it has been intermittent, the broadband was 'working' and full signal etc, but we often have to switch to our m...
My WiFi package is due to renew next week and I am unable to access my account. When I try to log in it says it doesn’t recognise my email address, even though I get a bill directly to that email address every month & all my set up emails are to that...
Hi, I’m completely unable to sign into my account. My login details are not being recognised, and my account number and birth date are also not being recognised when I try to reset. I have tried on three different devices and have cleared the caches ...
Hi ThereI've recently purchased a new 1 gig fibre contract and cannot set it up with the self-install kit. Upon trying to log in to the account to contact live support and set up all the info I need for said conversation, I noticed it was showing my ...
I have been trying to reset my password for weeks. It refuses to accept any combination even when it clearly fits the criteria. How can one solve this?
Hi. when i got the account sent they have put my email wrong. Can u change this? thank you
Hi,I get to the complete profile set up stage and cant get passed it as keeps coming up DEF01 error. Due to this I can't access my account properly. Please can someone help with this?Thanks
I'm trying to register for My Virgin Media but when I get the email to verify my email address, it just says the verification link has expired. Tried resending multiple times and following advice of others who have hit same problem on this forum, but...
