Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Still not recieved my free joining gift

I am still waiting for my free joining gift of a TV which is one of the reasons for me taking the subscription.I received an email on the 10.09.2023 which stated that my TV would be dispatched the next day and would take up to 72 hours.Can I please h...

Papa-K by Joining in
  • 1 replies
  • 0 kudos

Disconnection Fee refund

Virgin Media owe me a refund of £134 following a house move which resulted in a disconnection fee despite VM not supplying my new property. I have wasted hours of my life trying to get one ill-trained customer service rep after another to grasp this ...

LG88 by Tuning in
  • 3 replies
  • 0 kudos

Have I a contract or not

I was asked to renew my contract as I had been on a 30 day rolling contract since 2018. I was offered 25% discount on my bill bringing it down to £81. I decided t go ahead. I received in separate emails, a contract summary and a copy of the order wit...

tpmchugh by On our wavelength
  • 3 replies
  • 1 kudos

account issues, cannot pay

Hello,I have an account i inhereted after the passing of my mother for both phone and internet.With the recent change to your phone payment plan i tried to log in to virgin to set up a dirrect debit and discovered a problem,the account is still linke...

Negative mark on credit score

Negative mark on credit score Greetings fellow virgin suffering folks. I had a virgin account but had to cancel as I had to move to a different country. Yet I still had to pay for a service I wasn't using. This was after I had contacted them ow so ma...

Recently left - looking for new offers

I left last month still haven’t received box to send stuff back I joined sky and I’m having terrible time even worse then virgin media, I’m paying 82 for there Wi-Fi tv and internet buts it’s terrible and they want 106 pound month to have tv via sate...

mark8081 by Joining in
  • 1 replies
  • 0 kudos

Blink door bell

Hi there, I recently got virgin media and when I ordered I asked for the blink doorbell and Alexa rather than the £75 bill credit. I have recived the doorbell but not the Alexa pod..Is this to follow..??

Resolved! Moving Home - Agent never appears

Hi,I'm trying to let Virgin Media know I'm moving home soon. I've tried to do it via chatting with agent, and I've submitted my info including moving-out/moving-in address, my contact number, my name.After that, I got this message "You're now in the ...

lwk1802 by Tuning in
  • 1 replies
  • 0 kudos