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Forum Posts

Account password reset pain in my arse

So I received my bill today and normally I just let it go ignored thought today I would check my contract see how longs left been a while so forgot my passwords went to reset but OMG how much of a ballache is your system keep getting invalid and I ch...

Very high estimate bill

Hi,I have signed up to the 1 gig service for £45.00 for the next 18 months and was installed on the 5th Jan 2024. The Field Sales person who signed me up wavered the TV stream fee. Now I know its an estimate but I have a bill £124.99.. Under the ccon...

Aklamio referral - taking ages

Hi - I referred my brother in law a very long time ago. After finally getting virgin to recognise the referral it was lodged in Aklamio with a date of the 13/9/23, still neither of us have been paid. please can this be resolved. thanks

Gibbsy55 by Joining in
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Incorrect Billing amount?

Hi everyone, I just got the January bill on 17th, which said I owned from last December bill for Package£28 + late fees£7.5, plus the January bill £28 in total £63.50. But the fact is I did the payment £28 for December bill on 17th January, the only ...

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Customer Service

When I contacted virgin media by phone some months ago i was impressed that they seemed to have improved their customer services.Oh dear not so. I received my virginmedia bill which includes a landline. There was a charge over and above my package. L...

No Netflix

Still no Netflix after 6 weeks of trying. Virgin now tells me to contact Netflix direct. After talking to Netflix, I'm told Virgin has cancelled my subscription.

Cancellation

I have broadband and telephone and thinking of cancelling, how do I find or calculate 'the minimum cancellation period' and can I just tell accounts not to renew the contract?Thanks,  Dave

pentode by On our wavelength
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