My 18 month contract runs out in May and I keep getting emails from Virgin regarding an extension offer - but when clicking the recontract link I just get an Oops somethings gone wrong message - Also notice the TNT sports is not included message at ...
Hello I can not seem to locate any webchat link to report broken landline after going around in circles i found one that worked but then never again. I was promised a call back but this did not happen. Has webchat been discontinued? I can not call an...
Error message that strength of new password is invalid no matter what is inputted. I am certain the requirements are being met and can see that this is a repeat issue for lots of customers. Please message me to resolve which appears to be the process...
I've gone through the online renewal to be offered £27 a month for broadband only volted to M125, I was paying £24 a month up until this month.I've called through to retentions as when you look on the website and all over comparison sites the price f...
First time poster . Been trying to renew my contract since 10/3/24 , agreed contract with agent for upgrade to gig1 broadband and an upgrade to my tv package including replacing all my existing boxes ( 3 in total ) . When I read pre contract e-mail i...
Upgraded from broadband to TV package and what a mistake that has been. Not all the details about how the billing works were explained. They have completely been mis-sold and misinformed.I have spent the past 5 days speaking to numerous Cs agents on...
paid my bill online using quickpay got verification email but saying online bill is overdue and will be disconnected!!
Having spent hours on the Virgin WhatsApp chat trying to resolve a issue, they have advised that all my services suspended (TV, Broadband & Landline phone) due to non payment of last bill despite the fact that the last bill was a credit of -£6.94 so ...
My bill hasn't been generated when it was meant to be, no updated bill online when I log in, and when I try to speak to someone about it they don't answer my question, and past me to a different department. Any help please
I placed an order for broadband on August 10th 2023 after 2 Virgin Media reps knocked on my door claiming we can have this service installed without any external work behind carried out - so I agreed to go ahead and was given an install date of 30th ...
