We were out of contract so cancelled VM last month due to huge price hike. Few days later, a lady rang with a good offer to stay which we agreed to and took out a new VM contract We were told that there would be *no* price increase this year which ...
Hi all I signed up last week as I am moving into my new home I have recieved contract emails etc and order summary but no account number .so can not sign into my account etc to see what’s going on
Just spoken with Virgin, I was trying to give advanced notice to cancel the contract. They're telling me to contact them only on the date of the minimum period (for a better deal). All my interactions have been recorded so looks like I will be due a ...
I got an email in October about my contract being up for renewal, I went through the process and renewed, I have a copy of the new agreement showing a discounted price until April 2025. I have now been told that I am out of contract and if I want t...
I already have M500 broadband and decided to upgrade my package to include TV. I went through the process on my account, selected all my options and completed the order. I received 2 emails - one confirming the order number and pricing details and ...
On March 2nd I choose a new 18 month contract. First payment £120 and £140 after that. So why when I got the bill today it was still £146? I check my contract online and it has not change why? I've been a loyal customer for over 15 year and never ...
I had a call from retentions earlier after cancelling, in which they made me an offer to try to get me to stay, at the time I turned down the offer as it still included services I didn't really want. However, I'm now thinking that actually, although ...
I started a new account entertainment package about 6 weeks ago but have not recieved any contract details, welcome email or first bill on the email address that i gave to the operator so i have no idea what my account number is.Also a direct debit d...
Hello,How do I get the VAT split out on my invoices?Regards,JS
Hi, my direct debit was coming out on 21st each month, but money going into my bank account was changed until 27th of the month. As I had no money till then I cancelled my direct debit a few days ago and changed it to 29th of month. The payment to vi...
