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Order did not arrive.

I ordered a broadband on Monday. Immediately afterwards, I received a confirmation and precontract documents e-mail stating that delivery would be on Thursday. When it didn't arrive until Thursday 17:30, I first wrote on chat but they couldn't help, ...

Sky Sports HD as standard with certain deals?

To Virgin MediaIt is 2024, how is Sky Sports HD not standard. HD has been around for well over 15 years. Also considering that UHD is now available, so is it extra to take HD and then extra again to take UHD or can you just take the UHD?Why is it sti...

Dan723 by Joining in
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  • 13 replies
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Resolved! Yodel Equipment Return stuck

I posted my return kit with the Router on 7th Feb 2024. The last activity on Yodel's track page is on 8th Feb. And now I'm charged £40 for not returning the kit. Upon asking VM customer care, they ask me to contact Yodel. Because it's a return kit, s...

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refactor by Joining in
  • 635 Views
  • 2 replies
  • 1 kudos

Unable to sign in to My Virginmedia

I am trying to log into My Virginmedia. I entered my date of birth and answered the security question but it would not accept my password. I followed to link to reset my password but no matter what I enter as a new password it is not accepted. This h...

Resolved! Billing - 45% increase?!!! What the heck!

Good evening i just got an email from VM for my bill. My usual payment of £80 has been adjust by indexation by…. Wait for it… 45%. My new bill is £116.37 plus phone bill. Disgraceful!!Someone from VM please advise how I can correct t this mistake?

SMaster by On our wavelength
  • 543 Views
  • 4 replies
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Left but billed

Last year, in November we left Virgin Media. We rang customer services, told them we were leaving and then disconnected all the equipment. Our new provider warned us that there may be a crossover month , but as customers of Virgin for over a decade, ...

MatGreen by Joining in
  • 460 Views
  • 3 replies
  • 0 kudos

Unable to reset MyVM password

Hoping to find some help here.I've been trying to reset the password for my MyVM account, but getting nowhere.I can provide the e-mail and answer the security questions but when it comes to reset the password it gives me "Sorry, there was a problem r...

Renewed contract

Hi, I have several ongoing issues regarding my old contract which was due to end 23/7/23 we renewed contract which started on 29/8/23, and the oomph unlimited sim what was included in previous contract was not included in the new contract and we rece...

Rf61 by Tuning in
  • 969 Views
  • 11 replies
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Netflix account

I have contacted Virgin twice about my Netflix account because everything is in Spanish and I can't get into my settings and the profiles that are there are not my profiles. Virgin said it could take upto ten working days to sort out but it is still ...

Mon22 by Joining in
  • 392 Views
  • 4 replies
  • 0 kudos
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