My direct debit is due to come out on the 17th of every month, I have the money in the account but for some reason there has been no attempt to take the money. Is there a reason for this as I don’t want to receive a late payment charge when the money...
As title, I've the full name of the person from the Swansea office.I would appreciate someone reaching out so this can be corrected please and I can give full details.
Hello team,I had to contact VM to clean up a messy physical install. They said on the phone there would be a £25 charge, I questioned this and the agent said it would be waived.The engineer came out and cleaned it all up, and apologised for the poor ...
Hi posting here as there appears to be no way to contact virgin media. I’m out of the country, the live chat doesn’t work and you don’t have an email address (btw… really?!?) I called in plenty of time (6 Oct I think) to tell you that I was moving ...
I’m beginning to lose all faith in Virgin Media, every time I manage to get through to someone on the telephone I either can’t understand them or they don’t understand me which constantly results in me either getting a service I’m not happy with or n...
VM sent me an e-amil to renew my contract with one simple click.But try as hard as i might i can not get the e-mailed link to work, website fails to respond or gets stuck in some auth loop. And the when you contact them directly the "same great packa...
Hello. I have upgraded to add a O2 sim onto my broadband to get volt so that I can order some wifi pods as I’m getting really poor connection upstairs in our main bedroom. I placed the order online on the 29th and received the confirmation but nothin...
Hello everyone, The google email address that I used to register my Virgin account has been banned by Google. I was therefore try to change the email address of Virgin account but it ask me to get a code from the banned email address, which I cannot...
I have been billed for Netflix when I have my own Netflix and pay for it through them. I cannot afford to pay this twice, I want it cancelled now please. You have no right to do this.
Netflix has been charged on my next bill, rang up on 150 and they said to take it up with Netflix, rang Netflix and they haven't got any record of my e-mail address, what do I do now?
