Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi.Recently upgraded to 1gb Volt but my account still shows M250.Unable to order Wifi pods at moment which I really need. This was reason for upgrade.Please can we sort it or anybody else have this problem.Many Thanks.
This is a bit of an odd one.I always used to log in to my VM account (for billing/package/email etc) using an @virginmedia.com address as the useridI had a secondary address associated with this account (my main email address, I do not routinely use ...
Hi, I am trying to log in and create a new password with My Virgin Media account app but am consistently getting the error codes DEF01 and API03.I have so far completed the following:Cleared the Cache and CookiesOpened the page on another browserOpen...
Hi, I left Virgin media a couple of years back and have just found the cheque I received when I closed the account. Can it be reissued so I can cash it? Thanks
I received the same offer 6 June which I accepted immediately and received return email advising would receive further email soon to let me know when added to my package. Not having heard anything, phoned this evening and was told no record of any s...
I'm an ex- Virgin Media employee, who has now retired after 27 years service, moving from my rates to mates rates after 60 days. I'm trying to find out what my new monthly rate will be when I move onto mates rates, but of course customer services are...
Hi,I have been receiving VAT receipts by post, but these have stopped being sent. These are usually sent at the start of each month and allow me to make expense claims for my work.Any help getting the VAT receipts started again would be much apprecia...
Hi Team,I'm currently on a fixed broadband deal of £35 P/M fixed until 1st August 2023, but I've just had an email saying this month's bill is going to be £42.I know I'm going to have to renegotiate my deal with the call centre once my current contra...
Hi,I'm trying to cancel an an engineer appointment that I made when we got a total loss of service yesterday. Services are back up and running now but when I go to the App it doesn't show an option to cancel, only to reschedule. When going to the sam...
I've been a customer for near on six years. Always paid my bill and throughout the years when there have been service issues, have remained loyal and continued my subscription. However now - I am really quite angry at looking at the differences in p...
