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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21220 Views
  • 30 replies
  • 7 kudos

Resolved! Two VM Broadband Accounts - different addresses

Hey I manage two VM broadband accounts - one at my address and another at my parents house. When I log into the app or online I only ever see one account. How can I see the other account as I am trying to turn on some settings but can only see this o...

Neesha by Joining in
  • 257 Views
  • 2 replies
  • 0 kudos

Contract update error when moving home?

Hi,I entered into an 18 month contract in November 2021 (until May 2023) for M200 broadband at £28.00 (a £22 promotional discount) per month. Later, in April 2022, I moved house and was put on a new 18 month contract (ending November 2023) despite no...

dzjqrx by Joining in
  • 279 Views
  • 2 replies
  • 0 kudos

Resolved! Keeping Broadband Only Question

HiI was looking for best advice for how to retain our Internet but ditch the TV, landline and mobile. Basically have a better package elsewhere but would like to keep our Gigabit BB as we're happy with that. We are presently out of yearly contract an...

ewhitey by Superfast
  • 543 Views
  • 6 replies
  • 0 kudos

Resolved! Contract renewal

Contract is ending today. So, I have decided to have a look at the offers VM had. Online my renewal offer was £42.00. That looked great for a 1Gb package (broadband only). I thought I will try talking to VM online to see if they can upgrade my Hub 4 ...

mask2082 by Tuning in
  • 592 Views
  • 6 replies
  • 0 kudos

Contract renewal - unable

Hi all,I’ve recently come out of contract, but when I go and look at my renewal I either get a something went wrong page or I’m not eligible for renewal message.BT have emailed me recently to say that I could go FTTP with gigabit for £42 per month ju...

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Anonymous by Not applicable
  • 242 Views
  • 2 replies
  • 0 kudos

Resolved! VM Claim I have changed my contract

I have received an email today saying that I have changed my contract and upgraded my service.  I have done no such thing.  I am also getting bills for an O2 SIM.  I have never used a free SIM that Virgin gave me a while back and I certainly don't wa...

Help with Contract

I am posting here as I am absolutely at the end of my tether as this has been going on for weeks.Currently, I am on a rolling monthly plan so not tied in. I got an offer on my online account for the same package discounted to £16 a month for 18 month...

njs26 by Joining in
  • 388 Views
  • 4 replies
  • 0 kudos