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Forum Posts

e-billing

as a customer of 20+years I am suddenly being charged for unwanted paper bills.  I have been on e-billing for as long as I can remember.  There seems no way of signing up to e-billing (again), searching these forums there didn't seem to be any answer...

Resolved! Virgin are making it impossible to cancel!

Due to obscene price increases, I've been desperately trying to cancel my account via your phone lines. Despite endless hours lost yesterday and today being passed from pillar to post and having to listen to VM's horrendous background 'music' - all i...

Julia333 by Tuning in
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  • 62 replies
  • 21 kudos

Mistaken Bill

I joined VM on 17 Jan 2024 and the monthly charge is  Â£26.99 according to the contract. However, I was charged for £75.98 for the first bill. Instead, it should be £53.98. I called the helpline for 5 times and sent 2 emails. Your team has replied me ...

Resolved! Direct Debit

VM haven’t taken my payment this month, due yesterday. Anyone know why? Worried VM will hit me with a charge.How can I contact a person at VM. Thanks. Todd

Praise for Santini!

I have just spoken with a lady called Santini, who is relatively new to the company, after calling the "If you're thinking of leaving" department. She listened intently to my issues, apologised on behalf of the company, then set about resolving them ...

New contract sent to old email

Hi ,  I ordered a new contract online and the contract emails were sent to old email I no longer have access to , I added a new contact email 2 years ago but they haven't used it this time .Also I'm unable to change my contact number I've tried to it...

ARDUK by Joining in
  • 255 Views
  • 2 replies
  • 0 kudos
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