HiMy initial contract is coming to an end and I have received an email offering me a special price to sign up for another 18 months.The email states that I will continue with everything that I currently have but I need to know whether Netflix Standar...
Hiya - I had my bill reduced last month and took up an 28 month contract. Direct debit went out as planned but it is now suggesting I still owe for the previous amount and that my services will suspended unless I pay. Any advice gratefully received
Hi, folks.I have a quick question here and hope someone can help me sort this one out. I basically stopped receiving the Virgin Media invoices via email for my broadband service which creates a headache for me every month as I now have to remember to...
I placed a Black Friday upgrade order on 11 December to upgrade to 1gig broadband.I have the emails confirming the order and new 18 month contract but order doesn’t show under my orders.Both WhatsApp chat and calling 150 have me going round in circle...
Hi,I renewed my contract by logging onto my account online and taking the renewal that was offered at £95.50 a month. I received various emails saying thanks for renewing, etc. which confirmed the contract. Then five days later I received an email sa...
I am parting ways with my Partner,the Virgin-media is in My name. once i cancel the contract, how soon can they start a new contract at the same address?She want to create a different package to me, so i don't want to Transfer the service.Thanks
Hi My account was always paid by DD, but I received a late payment notice in Oct and charged £7.50; when I raised this with customer services they identified this was an error and I was credited the £7.50 in my final Nov bill. However, the 'missed p...
Hi not sure which forum to post this in but Virgin are cabling in my village Rowlands Gill and were recently running cable up the street, how long roughly til Cable will be available to purchase? thanks in advance
So, I was sharing a house with some friends recently. The one that was taking care of the internet moved. The contract of the internet finished meanwhile and I started a new one last month. I got the new router on the 26th of April. Now, I was going ...
Same as this post. I upgraded my package online on the 27th of November got the confirmation emails the same day telling me it could take 7 to 10 days its now been 10 but my bill hasn't changed. I'd just like some additional confirmation the upgrade ...
