Managing Your Account - Cable - Page 304

Retentions/new contract contact no.

Anyone have a number to speak to someone, or would someone like to contact me? Thanks

Wrong email

Hi when I create the account I put wrong email is possible to change?

Contact the Web Team/Retentions Team

Hello, I have been trying to speak to a person on the phone from the web team about an offer that was emailed to me, I called 150 and after 30 minutes was told the offer from the web team is not available via the phone, I was advised to start a web c...

Help! Signed up to new package I did not consent to

Hi,I recently signed up to a o2 12 month sim-only plan. As part of that, they were supposed to give me double data.When I queried this with o2, they have instead signed me up to a new home broadband contract from 125mb to 250mb and my bill has shot u...

New user, can't verify email address

Hi,As per some other users on this forum - I cannot verify my email address to create my online account to go with my new broadband service.The email arrives in a minute or so, but when I click on the link to verify it says "The email sent to the bel...

Change email address

I need to change the email address I use to sign-in to My Virgin Media. I have tried to do this online and I was supposed to receive a verification email to the new account. Unfortunately, this didn't arrive for a long time - so long I had given up...

RPI increase confusion

It's hard work.I'm on 125MB and I've been told the price will rise by £7 a month. So I've contacted support and asked if they could reduce this. I was told yes, I could keep the existing price BUT I would need to sign up to an 18 month contract other...

New contract

Hi. I am approaching the end of my current 18 month contract, having been with Virgin for 13 years. Every 18 months I go through the pantomime of giving my notice to leave, waiting a week or so for a callback from retentions. Agree new deal, rinse, r...

Customer disaster

From the moment my contract was taken out, this company has been an absolute shambles. 15 Months of a living hell that never ends. One department hasn't a clue how to communicate with another and each department has a qualification in time wastage...

Netflix

After I took over the account due to a bereavement I lost access to netflix. I have netflix standard on my package. I have phoned VM twice now who said both times that it would be sorted. Well it's still not sorted. Why is it so difficult to fix this...

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