Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsCan’t enter a “valid” email address on sign in When I try to sign in to my Virgin Media account with my email address I get an error message saying, “Please enter a valid email address”. If I use the “Forgot your email address” tool then the ema...SolvedFee for change of ownership after bereavement. I'm hoping someone will be able to help me. I've recently taken over my mothers account after she passed away. I filled out a bereavement form online and all seemed quite straight forward to change o...£50 justeats voucher reward is pointless About a month ago, I signed up for the 12 month student broadband package which comes with a £50 Just Eat voucher. Yesterday I went to check my university emails and found an email had come through ...Ebilling Help I recently took over a virgin media package from a deceased family member. All the previous bills were sent via email (ebilling). Just received the first bill via the post and it includes a charge fo...No access to my account Ever since virgin started asking us to use 3rd party emails I have been unable to access my primary account. Obviously I did something wrong at the time but now I can only access my secondary account...Account Issues Hello. I recently joined Virgin. I never received an account number and my router was meant to be delivered 11 days ago. Support is unable to find my account, however sales were able to find it an...Returning Equipments I left virginmedia, and I returned the hub and the tv box with the package that virgin media sent. I have confirmation from Yodel that the package has been returned to Virgin Media on 07/10/2025 but ...How can I change the account email address without access to it? I am at wits end. Can someone from virgin media please help I am at my wits end. The email address used to access my account is now defunct and can't be reinstated. To change the account email address the VM system re...Changing account email address when you can no longer access it The email address used to access my account is now defunct and can't be reinstated. To change the account email address the VM system requires... access to the old email inbox. The only email change ...IDF-12B Issue. Hi ive been locked out of everything, my VM, TV apps. And just get this error. I've tried everything suggested, even another device, even though I'm on the device I always use. I have no VPN. Can y...
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