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Forum Posts

Resolved! Can't see my bills in Virgin Media homepage

Very very long term user.   Can log in to the VM homepage and can see my account, bill total on homepage etc- but on clicking 'see my bill' I get dumped into the VM Help and Support pages and looped around there.Have tried multiple browsers, clearing...

turtles by Tuning in
  • 474 Views
  • 6 replies
  • 1 kudos

CSS reference number not working

I have recently signed up for virgin media broadband and my package is due this Friday but i have still not received any confirmation email and i think this may be a problem, also they sent a CSS ref form by text but it’s not working when I put my su...

Amirar by Joining in
  • 1190 Views
  • 7 replies
  • 0 kudos

re negotiating a new contract

hi i have been calling virgin media to get a new deal for our phone and broadband as we are out of contract. got a price of £50 per month for m350 and talk  anytime phone with extras. went to confirm only to be told this offer has expired and it woul...

dss63 by Joining in
  • 174 Views
  • 1 replies
  • 0 kudos

Customer service

Anyone else have issues with virgin customer service. Ive spent over 6 hours on chat and still cant sort my issue with paymrbts as they refuse to discuss it with me cos i cant remember my password but they have all my other details. Grrr now i get th...

Cubby67 by Joining in
  • 262 Views
  • 3 replies
  • 0 kudos

Help my account has been cancelled

My wife cannot log into her emails on VM I am the account holder and set up her email address on that account originaly on NTL so went into it to see if i could find the problem. Only to find a message saying my account  has been ended, but my emails...

Quezzers by On our wavelength
  • 539 Views
  • 8 replies
  • 0 kudos

No welcome email

HelloI have signed up to virgin media broadband via volt, and I have not received a welcome email with my customer number and area code.I have recieved a tracking text for my router but it requires me to sign into My Virgin, which I can’t register fo...

Not received the welcome email

Hi,I signed up for broadband and TV over a week ago but l haven’t received a welcome email yet.I was told on the call that I should receive the email in a day or two but as yet no email. I’ve check the junk and spam folders and it’s not in there eith...

MTB_loon by Joining in
  • 1702 Views
  • 10 replies
  • 0 kudos